Operations Coordinator

About Small Steps Big Dreams
Small Steps Big Dreams is a Learning Difficulties Center based in Dubai, dedicated to supporting children with diverse learning needs. We work closely with schools, parents, and professionals to provide inclusive, high-quality services that foster growth, independence, and well-being for every child.

Role Overview
The Operations Coordinator will be responsible for ensuring smooth day-to-day operations at Small Steps. This role requires strong organizational, communication, and problem-solving skills to manage schedules, coordinate with staff and parents, and support the center’s compliance with KHDA, CDA, and DHA requirements. The ideal candidate will be proactive, detail-oriented, and able to manage multiple responsibilities in a fast-paced environment.

Key Responsibilities

• Coordinate and oversee daily operations across therapy, training, and administrative functions.
• Manage staff schedules, room allocations, and parent communications.
• Ensure compliance with KHDA, CDA, DHA, and other regulatory guidelines.
• Maintain records, reports, and data management systems (including HR platforms like Breathe HR).
• Act as a point of contact for parents, addressing queries and ensuring smooth communication.
• Support event planning, workshops, and training programs (internal and external).
• Assist HR in onboarding new staff, maintaining attendance, and coordinating performance reviews.
• Monitor inventory and coordinate procurement of supplies and resources.
• Support safeguarding procedures by ensuring protocols are followed in all operational areas.
• Liaise with external vendors, schools, and partners to facilitate operations and collaborations.

Qualifications & Skills

• Bachelor’s degree in Business Administration or a related field.
• 3+ years of experience in operations, preferably in education, therapy, or healthcare settings.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Knowledge of UAE education regulatory frameworks (CDA, KHDA) preferred.
• Proficiency in MS Office and operations software.
• Ability to work collaboratively and maintain professionalism under pressure.

Key Competencies

• Attention to detail and accuracy
• Strong interpersonal and relationship-building skills
• Problem-solving and adaptability
• Time management and prioritization
• Commitment to safeguarding and child well-being

What We Offer

• A chance to be part of a passionate team making a difference in children’s lives.
• Supportive and inclusive work culture.
• Professional growth and training opportunities.
• Competitive salary and benefits package.

Email your resume directly to admin.hr@smallstepsbd.com, Subject: Operations Coordinator. If you are the right candidate for this position, we will get in touch with you.

Job Type: Full-time