Specialist of HR Employee services

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  Lead the execution of HR service frameworks that align with KHDA’s strategic vision and Dubai Government HR standards.

• Ensure that payroll, benefits, and pension administration meet the highest levels of accuracy, timeliness, and compliance.

• Act as a custodian of employee data integrity within GRP and other government platforms, ensuring governance and accountability.

• Drive employee happiness initiatives by managing recognition systems (Happiness Box) and ensuring transparency and fairness.

• Serve as KHDA’s liaison with external government stakeholders (DGHR, Dubai Digital Authority, DOF, DHA, etc.) to ensure seamless coordination on HR service requirements.

• Contribute insights and recommendations for HR policy enhancements, automation opportunities, and service excellence improvements.

• Monitor risks related to HR services and propose mitigation strategies to safeguard compliance and reputation.

Core HR Services

• Lead end-to-end administration of health insurance, ensuring full coverage, timely processing, and support for employees and dependents.

• Manage and issue HR letters and official certificates with accuracy and service excellence.

• Oversee HR mailbox operations, ensuring timely and professional responses.

• Conduct security checks for new hires and renewals, coordinating approvals with concerned authorities.

• Ensure accurate payroll processing, pension calculations, and DEWS saving scheme administration.

• Perform data governance and validation of all HR entries in the GRP system, ensuring alignment with official records.

• Lead the review of payroll data and reports in collaboration with the Finance Department.

• Prepare and draft HR resolutions and approvals for leadership endorsement.

Specialized HR System & Compliance

• Own the management of GRP responsibilities (adding, revoking, controlling user access) to safeguard system compliance.

• Administer the GRP attendance system, ensuring compliance with Dubai Government policies and resolution of exceptions.

• Manage call tickets with Dubai Digital Authority (DDA) to ensure timely resolution of system issues.

• Generate, analyze, and maintain HR reports, dashboards, and KPIs for leadership review.

• Support internal and external HR audits by providing accurate documentation and process evidence.

Employee Happiness & Collaboration

• Oversee the KHDA Happiness Box program, ensuring equity, motivation, and alignment with KHDA values.

• Act as a primary point of contact for employee engagement initiatives related to HR services.

• Collaborate with Asset Management to streamline employee services (access cards, ID renewals, office allocations).

• Work closely with the Finance Department on payroll reconciliations, variance analysis, and compliance with financial governance.

• Provide HR service input for organizational projects and transformation initiatives.

Additional Responsibilities

• Mentor and support junior colleagues in understanding HR service policies and systems.

• Participate in HR service innovation projects (automation, digital HR, process reengineering).

• Ensure confidentiality and data protection in all HR service activities.

• Serve as an HR services subject-matter advisor to employees and managers.