Operations Coordinator

Key Responsibilities:

• Coordinate daily schedules for pest control technicians and ensure optimal resource allocation.
• Handle customer service requests, inquiries, and complaints in a timely and professional manner.
• Ensure all pest control operations comply with UAE municipality and public health regulations.
• Monitor service quality and follow up on customer satisfaction.
• Maintain accurate records of services, technician reports, materials usage, and customer interactions.
• Prepare job orders, service reports, and invoices in coordination with the finance team.
• Coordinate with the procurement team for equipment and chemical stock management.
• Maintain and update the CRM or job management system regularly.
• Assist in training coordination, toolbox talks, and safety awareness programs.
• Liaise with sales and business development teams to ensure smooth onboarding of new clients.
• Prepare operational reports and support management in data analysis and planning.
• Ensure all technicians are briefed, equipped, and certified as per legal and company standards.

Qualifications & Experience:

• Bachelor’s degree or Diploma in Business Administration, Operations, or related field.
• 2–5 years of experience in operations or administrative roles, preferably in pest control or FM (Facilities Management) industries in the UAE.
• Strong understanding of UAE pest control regulations and municipality procedures (DM, ADM, etc.).
• Proficient in MS Office, especially Excel; knowledge of job scheduling software or CRM is a plus.
• Excellent communication (English required; Arabic is a plus).

Job Type: Full-time