Operations Coordinator

Salary: Approximately $50,000 per year (based on experience)

We are a leading Mechanical Contractor in the Shreveport-Bossier City area seeking a dependable, detail-oriented Operations Coordinator to support our dispatch, billing, and operations teams. This position works closely with our current dispatcher and billing coordinator and plays a critical role in keeping daily operations running smoothly. This is a multi-functional role ideal for someone who thrives in a fast-paced service environment and enjoys balancing structure with variety.

Position Overview

In a typical week, this role will:

• Assist with daily service dispatch operations
• Support customer invoicing and billing processes
• Help reconcile vendor invoices and purchase orders
• Provide administrative support to management and project managers

This position serves as the primary backup for both dispatch and billing functions during scheduled time off.

Key Responsibilities

Dispatch & Job Coordination

• Work alongside the dispatcher to coordinate service technicians
• Schedule and route service calls
• Communicate with customers regarding service appointments
• Maintain accurate job records in BuildOps
• Set up and book new service jobs and projects in BuildOps once submitted by project managers
• Ensure all required documentation, cost codes, and job details are properly entered prior to release
• Assume full dispatch responsibilities during dispatcher absences
• Participate in after-hours call coverage during dispatcher absences (additional on-call compensation provided)

Billing & Invoicing

• Prepare and process customer invoices
• Assist with billing documentation and close-out
• Assume full invoicing responsibilities during billing coordinator absences

Vendor Invoice & PO Reconciliation

• Enter and match vendor invoices to purchase orders in BuildOps
• Generate and provide POs to accounting for posting
• Ensure documentation accuracy and completeness

Administrative Support

• Assist management and project managers with job documentation, reporting, and general administrative tasks
• Support internal process organization and communication

Qualifications

• Prior experience in dispatch, service coordination, or administrative operations (construction or trades experience preferred)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Clear and professional communication skills
• Experience with service software and general accounting workflows is a plus
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Compensation & Benefits

• Salary approximately $50,000 per year (commensurate with experience)
• Additional compensation for after-hours on-call coverage
• Paid time off
• 401(k) retirement plan
• Health insurance benefits
• Supportive team environment
• Opportunity to grow with a stable, established commercial contractor

Who Will Thrive in This Role?

Someone who:

• Enjoys being the operational “glue” that keeps a service team moving
• Is comfortable taking ownership when others are out
• Can balance structure with shifting priorities
• Values accuracy, accountability, and teamwork

If you are dependable, organized, and looking to grow with a respected commercial HVAC & plumbing company in Shreveport, we would love to hear from you.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Do you have experience working in the trades, construction, or service-based industries? If yes, briefly describe your role.
• What specifically makes you a good fit for this position?

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person