Operations Coordinator – Property Management

Job Title: Operations Coordinator – Property Management (Gated Communities)

Location: Riyadh

Employment Type: Full-Time

Job Summary

We are seeking a highly organized and proactive Saudi National to join our property management team as an Operations Coordinator. This role is vital in supporting the Vice President of Operations to oversee the performance, service delivery, and operational excellence across fully serviced and gated residential compounds.

The role requires a detail-oriented and analytical professional with strong leadership and communication skills, capable of coordinating across departments to ensure high standards of facility operations, tenant satisfaction, and asset performance.

Key Responsibilities

• Compound Operations Oversight
• Monitor the daily operations of residential compounds, ensuring seamless service delivery (maintenance, security, housekeeping, landscaping, etc.).
• Conduct on-site inspections and audits to assess quality, safety, and compliance.
• Report operational risks, service failures, and recommendations to the VP Operations.
• Performance Reporting & Analysis
• Collect and analyze KPIs from various departments to track service quality and operational efficiency.
• Prepare detailed performance reports, dashboards, and executive summaries for management.
• Provide insights based on trends, complaints, and cost analysis to support decision-making.
• Cross-Departmental Coordination
• Act as a central point of contact among departments (maintenance, leasing, customer service, procurement, finance).
• Follow up on cross-functional tasks, ensure progress tracking, and report delays.
• Coordinate meetings, agendas, and updates between VP Operations and internal teams.
• Vendor Support & Compliance
• Support vendor performance monitoring and escalate non-compliance or SLA breaches.
• Track contract renewals, service logs, and procurement timelines.
• Assist in ensuring vendors comply with safety, legal, and quality requirements.
• Resident Interaction & Service Quality
• Collaborate with customer service to track and resolve resident complaints and service requests.
• Monitor response times and feedback to ensure a high level of resident satisfaction.
• Support resident communication plans, surveys, and follow-up activities.
• Documentation & Policy Adherence
• Maintain updated records for maintenance schedules, compliance certificates, operation manuals, and internal reports.
• Ensure full adherence to company policies, safety protocols, and local municipal regulations.

Qualifications & Skills

• Education:
• Bachelor’s degree in Business Administration, Facility/Property Management, Engineering, or a related field.
• Experience:
• 2–4 years in an operational or coordination role within residential compounds or property/facility management.
• Prior exposure to gated community operations or serviced property environments is preferred.
• Technical & Professional Skills:
• Strong analytical and reporting skills (Microsoft Excel, PowerPoint, CAFM, or ERP systems).
• Fluent in both Arabic and English.
• Excellent coordination, follow-up, and problem-solving skills.
• Ability to manage multiple tasks and departments under time-sensitive conditions.

Key Competencies

• Proactive mindset with attention to detail
• Clear communication and follow-through
• Data-driven decision-making
• Cross-functional collaboration
• Strong ethics and professionalism