Operations Excellence Manager-Logistics

Job Responsibilities

• Own and drive end-to-end logistics performance across Pakistan, including SR, TTS to FA, G2N, FDs, and productivity KPIs.
• Establish and manage a robust performance governance framework (WBRs, MBRs, daily reviews) to track and improve performance.
• Conduct deep-dive analysis on performance deviations, identify root causes, and ensure timely closure of action plans with operations teams.
• Partner closely with venture operations teams to drive accountability and ensure corrective actions are executed on ground.
• Develop and refine KPI definitions, targets, and performance benchmarks aligned with business goals.
• Drive cross-functional alignment (Ops, Commercial, Product, BI) to resolve performance bottlenecks.
• Lead data-driven performance analysis to identify trends, gaps, and improvement opportunities.
• Build and maintain performance dashboards and reporting frameworks for real-time visibility.
• Translate data insights into clear, actionable recommendations for leadership and operations teams.
• Support strategic decision-making through scenario analysis and performance forecasting.
• Identify performance gaps and lead process improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
• Conduct value stream mapping (VSM) to optimize end-to-end logistics workflows.
• Drive standardization of processes to ensure consistency and scalability across operations.
• Ensure improvements are sustainable and embedded into daily operations.
• Identify opportunities to automate performance tracking, reporting, and operational workflows.
• Collaborate with BI and Product teams to develop scalable tools and dashboards.
• Reduce manual dependencies by implementing data-driven and system-led solutions.
• Ensure adherence to SOPs, operational standards, and compliance requirements.
• Conduct process audits and RCA (Root Cause Analysis) for recurring performance issues.
• Implement corrective and preventive actions to drive continuous performance improvement.
• Act as a bridge between central Ops Excellence and local operations teams to drive performance alignment.
• Work closely with Commercial, Customer Experience, and Product teams to improve end-to-end service delivery.
• Present performance insights and recommendations to senior leadership.
• Drive a performance-driven culture across operations teams.
• Train and coach teams on performance management, data interpretation, and problem-solving frameworks.
• Build internal capability in continuous improvement and operational excellence practices.
• Lead and mentor a team of Operations Excellence associates and analysts.
• Set clear goals, monitor performance, and support team development and growth.
• Identify and drive initiatives to optimize logistics cost per order without compromising performance.
• Ensure cost improvements are aligned with service level and customer experience goals.
  
  

Qualifications

Job Requirements

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Operations, Business Administration, or a related field from a reputable institution.
• Certifications in Lean / Six Sigma (Green Belt or above preferred).
• Additional exposure to data analytics, performance management frameworks, or operations strategy is highly advantageous.
  
  

Experience

• 5–8 years of relevant experience in logistics, supply chain, or e-commerce operations, with a strong focus on performance management and operational KPIs.
• Proven track record of driving measurable improvements in key metrics such as service level (SR), lead times (TTS/FA), productivity, or cost efficiency.
• Hands-on experience in performance governance (WBR/MBR), KPI tracking, and cross-functional execution.
• Demonstrated ability to translate data insights into actionable interventions and drive implementation with operations teams.
• Experience in fast-paced, high-volume environments (e-commerce/logistics preferred) with exposure to on-ground operational challenges.
• Prior experience in continuous improvement, process optimization, or automation initiatives is a plus, but should be linked to business impact and performance outcomes.
  
  

Skills & Competencies

Performance & Business Acumen

• Strong understanding of key logistics KPIs (SR, TTS, G2N, productivity, cost).
• Ability to drive end-to-end performance through target setting, tracking, and execution.
  
  

Analytical & Problem Solving

• Strong data analysis skills with proficiency in Excel; experience with Power BI/Tableau is a plus.
• Ability to translate data into actionable insights and perform structured root cause analysis.
  
  

Execution & Governance

• Experience in running performance cadences (WBR/MBR) and ensuring closure of action plans.
• Strong ownership with a focus on driving on-ground impact, not just analysis.
  
  

Process Excellence

• Working knowledge of Lean, Six Sigma, and process improvement tools, with a focus on business impact.
  
  

Stakeholder Management & Communication

• Ability to influence cross-functional teams and communicate insights effectively to leadership.
  
  

Leadership

• Strong ownership, accountability, and ability to lead teams in a fast-paced environment.