Operations Executive

The Role
The Operations Executive is responsible for managing the end-to-end order fulfilment process from order receipt to customer delivery. This includes processing customer purchase orders, preparing invoices and delivery orders, coordinating with warehouse and transportation teams, handling related financial transactions, and maintaining accurate records in ERP and related systems. The role also provides customer service support and ensures compliance with company and regulatory requirements. Order Processing & Fulfilment • Receive, review, and verify customer purchase orders. • Check stock availability in ERP and ensure readiness for dispatch. • Prepare accurate invoices and delivery orders per company policy. • Submit invoices to customers and upload to ERP portals as required. • Coordinate with the warehouse and drivers for timely deliveries. • Track delivery status, resolve delays, and close open orders. • Maintain proof-of-delivery documentation. Customer Service • Respond to inquiries and resolve delivery or product-related issues. • Maintain positive customer relationships through proactive communication. Financial Management • Handle cash and cheque collections where applicable. • Maintain accurate transaction records and reconcile with Finance. • Ensure timely handover of payments to Finance with proper documentation. Administrative & Reporting • Scan, file, and maintain operational documents in sequence. • Update ERP system with accurate transaction data. • Prepare weekly and monthly operational reports. Product Service & Maintenance • Install, service, and maintain dispensers and diffusers. • Provide consumables and manage sample deliveries. • Retrieve, dispose, and record returned equipment. Compliance & Governance • Avoid manual corrections to system-generated documents; follow authorized processes. • Ensure adherence to local laws, regulations, and company policies.

Requirements

• Basic: High School Diploma or equivalent. • Preferred: Diploma/Certificate in Business Administration, Supply Chain Management, Office Management, Accounting, or Finance • Minimum 1–2 years in a similar role (operations, logistics, or customer service). • Experience in distribution/logistics operations. • ERP and TMS usage for order fulfilment and delivery tracking. • Knowledge of UAE customs, import/export procedures, and documentation. • Proficiency in Microsoft Office (Word, Excel, Outlook). • Excellent verbal and written English (Arabic preferred). • Strong organizational, problem-solving, and decision-making skills. • Ability to adapt to changing priorities and work flexible hours, including weekends and holidays.

About the company
Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.