Operations Executive

Why qlub?
Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code - no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today's digital-first world.

We're a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Shorooq & Mastercard we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East - and this is just the beginning. Over the past year, we've nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!

This is more than a job, this is a mission to transform qlub and power its growth, we're building high-performing, diverse teams-and that's where you come in!

The Role

At Qlub, operations means everything that happens after the contract is signed - onboarding, customer success, and support. As an Operations Executive, you will play a critical role in making sure our restaurants succeed on the platform. You'll spend much of your time on-site with restaurant partners: coordinating their go-live, training staff, and providing hands-on support during service.

This is a field-based, client-facing role where you'll build strong relationships with restaurants, solve problems on the ground, and ensure every partner has a great experience with Qlub. It's a fast-paced opportunity to be at the heart of our growth while learning the ins and outs of scaling operations at a high-growth tech startup.

Working hours: To support our restaurant partners during service, we work on a late start ( 11:00) and late finish ( 20:00). Preferred but not essential: Sunday to Thursday.

What You'll Be Doing

• Onboarding
• Schedule and manage merchant onboardings in your assigned area/city.
• Train restaurant staff on-site, virtually, and over the phone to ensure smooth adoption.
• Account Management & Support
• Build and maintain strong relationships with restaurant partners.
• Conduct regular visits and "mystery shops" to ensure staff remain confident in using the product.
• Handle merchant queries quickly and ensure a seamless experience.
• Process & Continuous Improvement
• Identify opportunities to improve onboarding and support processes.
• Work with regional/global operations and tech teams to resolve issues efficiently.
• Product Feedback
• Share insights from the field with Product and Tech teams.
• Test new features and provide practical feedback to improve functionality.

What We're Looking For

• Bachelor's degree in Business, Operations, or related field.
• Fluency in English & Arabic is a must.
• Valid driving license and access to a car.
• 0-2 years of experience in operations, client-facing, or hospitality roles.
• Strong communication and relationship-building skills.
• Organized, reliable, and able to manage time effectively in a fast-paced environment.
• Comfortable with Excel/Google Sheets; analytical mindset is a plus.
• Self-motivated, proactive, and eager to hustle to get things done.
• Entrepreneurial spirit - excited to contribute to a growing startup and make a visible impact.

What We Offer

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization
• Drive growth and tailoring of fast-evolving new products and features
• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.