Operations Executive

Overview:

We are seeking a detail-oriented and proactive Operations Executive to join our e-commerce team. The Operations Executive will play a crucial role in ensuring smooth operations across various aspects of the e-commerce business, including order processing, inventory management, vendor coordination, and customer service. The ideal candidate should possess excellent organizational skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

Order Processing

• Oversee the timely and accurate processing of customer orders.
• Ensure orders are fulfilled efficiently and according to company standards.
• Monitor order status and address any issues or delays promptly.

Inventory Management:

• Manage inventory levels to prevent stockouts and overstock situations.
• Coordinate with suppliers to ensure timely replenishment of inventory.
• Conduct regular inventory audits to maintain accuracy and optimize stock levels.

Customer Service:

• Respond to customer inquiries and resolve issues related to orders, shipments, and products.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Collaborate with the customer service team to address common issues and improve processes.

Logistics and Shipping:

• Coordinate with logistics partners to ensure timely and cost-effective delivery of orders.
• Monitor shipping activities and address any delays or issues that may arise.
• Optimize shipping processes to improve efficiency and reduce costs.

Data Analysis and Reporting:

• Analyze operational data to identify trends, inefficiencies, and areas for improvement.
• Prepare regular reports on key performance metrics such as order fulfillment rates, inventory turnover, and customer satisfaction.
• Use data insights to develop strategies for optimizing operations and enhancing the customer experience.

Requirements:

• Bachelor's degree in business administration, logistics, or a related field.
• Proven experience in e-commerce operations, preferably in a similar role (shopify, Unicommerce )
• Strong organizational and multitasking abilities, with excellent attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using e-commerce platforms and order management systems.
• Ability to work effectively in a fast-paced and dynamic environment.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to collaborate effectively with cross-functional teams, including customer service, marketing, and finance.

Preferred Qualifications:

• Experience with inventory management software.
• Knowledge of logistics and supply chain management principles.
• Familiarity with customer relationship management (CRM) systems.
• Prior experience in the retail or e-commerce industry.

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month