Operations Executive - VAS (Value Added Services)

As an Operations Executive , you’ll act as the bridge between sales, operations, and quality assurance — ensuring inspections run smoothly, documentation is accurate, and reports are delivered on time. You’ll play a key role in data management, reporting, and process optimization using Excel and Google Sheets.

Key Responsibilities

Inspection Operations & Coordination

• Coordinate and monitor vehicle inspections to ensure timely completion.
• Manage inspectors’ schedules and maintain inspection trackers.
• Handle follow-ups, re-inspections, and issue logs.
• Support sales by scheduling off-hour inspections when needed.
  
  
  

Documentation & Reporting

• Maintain inspection records and non-conformance logs in Excel/Sheets.
• Prepare daily and weekly operational reports and dashboards.
• Analyze trends to identify process gaps and recommend improvements.
• Handle lead creation, day-end reporting, and payment link generation.
  
  
  

Stakeholder Coordination

• Act as liaison between sales, operations, and customer service for smooth handovers.
• Share regular updates on inspection progress and key metrics.
• Manage escalations and coordinate complex cases with senior teams.
  
  
  

Process & Data Management

• Maintain data accuracy across CRM and spreadsheet systems.
• Track KPIs and generate data-driven insights for process improvement.
• Support workflow automation and develop simple reporting templates.
  
  
  

Requirements

• Bachelor’s/Diploma in Business Administration, Operations, or Finance.
• 2+ years of experience in operations, data management, or reporting.
• Advanced skills in MS Excel/Google Sheets (VLOOKUP, Pivot Tables, dashboards).
• Experience with CRM tools (Salesforce, HubSpot, or Zoho).
• Strong analytical, coordination, and communication skills.