Operations & Guest Relationship Officer – Short-Term Rentals

About the Role

We are looking for a proactive, service-focused, and hands-on Operations & Guest Relations Officer to manage daily property and guest operations across Dubai.

This is not a front-desk role — this is a field and office-based operational position. You will represent the business in person, ensure properties are guest-ready, and deliver a seamless guest experience from check-in to check-out while supporting backend operations.

Key Responsibilities

• Manage guest communication across platforms (Airbnb, Booking.com, WhatsApp, phone, etc.)
• Meet guests for check-ins/check-outs as needed
• Ensure property readiness: inspections, staging, condition checks, and supplies
• Coordinate cleaners, maintenance teams, and third-party vendors
• Handle guest issues, special requests, and complaints professionally
• Support onboarding of new units (inventory, setup checks, photography coordination)
• Maintain booking calendars, logs, and operational reports
• Ensure compliance with DTCM / Dubai holiday home regulations
• Collaborate with internal teams to maintain smooth operations and fast response times

Requirements

• Must be based in Dubai and able to work on-site
• Previous experience in short-term rentals, hospitality, real estate, or guest services
• Strong English communication skills (Arabic is a plus)
• Professional, guest-centric demeanor with strong problem-solving skills
• Comfortable handling both in-person and digital guest interactions
• Organized, detail-oriented, and reliable under pressure
• Familiarity with STR/PMS tools (e.g., Guesty, Hospitable, Airbnb app) preferred
• UAE driving license preferred (not mandatory but a plus)

What We Offer

• Employment visa & official contract
• Health insurance
• Direct involvement in day-to-day operations of a growing hospitality brand
• Opportunity for career growth & operational leadership
• Collaborative and supportive work environment
• Additional benefits discussed during interviews