Operations Head

Job Title: Operations Head
Salary: ₹4,00,000 – ₹6,00,000 per annum
Location: Gurugram, Haryana
Job Type: Full-time

About VPLAK:
VPLAK is a fast-growing e-commerce and service-based company dedicated to delivering top-quality products and exceptional customer experiences. We’re seeking a dynamic Operations Head who can take charge of our operational strategy, streamline processes, and lead teams toward excellence.

Role Overview:
As the Operations Head, you will be the backbone of our day-to-day business execution — ensuring smooth coordination between departments, improving efficiency, and delivering results. Your leadership will directly influence our company’s growth and service standards.

Key Responsibilities:

• Lead and manage all operational functions to meet business objectives.
• Plan, implement, and optimize processes for efficiency and cost-effectiveness.
• Oversee order fulfillment, logistics, customer service, and vendor coordination.
• Monitor key performance indicators (KPIs) and take corrective actions where needed.
• Build, train, and motivate teams for peak performance.
• Resolve operational issues swiftly to maintain smooth business flow.
• Collaborate with senior management to align operations with company goals.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Bachelor’s degree (MBA preferred) in Business Administration, Operations, or related field.
• 4–6 years of experience in operations leadership (e-commerce/retail preferred).
• Proven ability to manage teams and multi-department operations.
• Strong analytical and problem-solving skills.
• Excellent communication and decision-making abilities.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person