Operations Lead - Work Together

Job Description:

The Operations Lead will be responsible for overseeing the day-to-day operations, ensuring the efficient functioning of various departments, and driving strategic initiatives. Handle the entire customer service

of the companies B2C operations, answering customer questions, following up with returns, and exchanges.Working directly with the Chicago warehouse, printing shipping labels daily, or helping set up an automated label printing system across Shopify and TikTok. Check all sales platforms 5 days a week to make sure all operations are

running smoothly.

Responsibilities:

• Develop and implement operational strategies aligned with the company's goals.
• Oversee daily operations of the company such as production, logistics, and service delivery.
• Collaborate with department heads to ensure smooth operations across all functions.
• Analyze operational performance and devise improvement strategies.
• Prepare operational reports and introduce innovative solutions to optimize processes.
• Manage budgets, forecasts, and financial planning.
• Ensure compliance with regulatory requirements and company policies.
• Drive process improvement with a focus on cost reduction and quality enhancement.
• Lead, mentor, and motivate a high-performing managerial team.
• Foster a positive and proactive workplace culture.
  
  
  

Requirements:

• Proven experience of 6-10 years in operations management or similar roles.
• Strong organizational and leadership abilities.
• Excellent interpersonal and communication skills.
• Strategic thinker with problem-solving aptitude.
• Familiarity with business functions such as HR, finance, marketing, etc.
• Experience in budget and financial planning.
• Strong analytical and decision-making skills.
• Ability to work in a hybrid setting, managing both office-based and remote teams.
  
  
  

Qualifications:

• Bachelors degree in Business Administration, Operations Management, or a related field. A master's degree is preferred.
• Experience in a leadership role within a similar industry.
• Proficiency with operations management software and tools.
• Demonstrated ability to handle multiple tasks and stakeholders efficiently.
• Excellent time management skills and ability to prioritize work.
  
  
  

Work Environment:

• This is a full-time position with a hybrid work setting, combining remote work flexibility and office presence as needed.