Operations Maintenance Manager

Job Purpose

The Country Operation & Maintenance Manager reports directly to technical director and oversees the Technical Support Manager, Regional Manager, and the wider O&M team within the operating market. The position focuses on ensuring that all day-to-day activities related to towers operations and maintenance are handled by the TASC team and/or TASC external vendors according to TASC policies and procedures according to local regulations. As the operations team leader, the O&M Manager should have substantial experience of tower technical design, tower configurations, tower integrity, ideal site conditions, technical team management, and health and safety regulations.

Roles and Responsibilities

• Ensure all operations and maintenance activities are completed smoothly within specified service level agreements.
• Check and calculate the fuel consumption for the sites bases on Generator running hours.
• Allocate projects, milestones, and activities optimally, such that overall team performance is efficient and effective, and all due dates are met as expected.
• Monitor and manage technical resources and processes for a team of technicians and external vendors.
• Act urgently to resolve issues related to any emergency related to tower operations and safety.
• Resolve technical issues related to TASC Towers functional design, lighting systems, tower configurations, tower integrity, site access and other minor problems.
• Ensure proper documentation of all performed activities related to towers operations and maintenance, according to TASC policies and procedures, according local regulations.
• Ensure that the operations and maintenance team operate within its allocated budget.
• Oversee any contracts signed with external vendors that are related to operations and maintenance.
• Deliver training to the technical team to ensure technological readiness and outstanding performance.
• Cross-collaborate and communicate with other department members and managers, to ensure all tickets are appropriately resolved, and any urgent matter is handled adequately.
• Ensure that network availability complies with the SLA agreed upon with the mobile network operator (MNO).
• Participate in the creation of the yearly O&M budget.
• Develop and initiate KPIs to assess vendor performance.
• Oversee the monthly review and closing with each MNO.
• Perform any relevant tasks as assigned by the Line Manager.

Required Qualifications

Education

• Bachelor’s degree in engineering or related technical discipline
• PMP or other master’s degree preferred

Experience

• Seven (7) years’ experience with field operations and site maintenance and repair, including teams and vendors management
• Minimum five (5) years of experience in the Middle East market

Competencies

Behavioral

• Leadership & Team Management
• Problem-Solving & Decision-Making
• Communication
• Negotiation Skills

Technical

• Excellent leadership skills and ability to direct a team by setting goals and priorities that result in the achievement of operations and maintenance objectives.
• Expert-level knowledge of telecommunications site development processes and procedures.
• Strong strategic thinking capabilities that contribute to the efficient planning of operational activities for short-term and long-term execution.
• Outstanding interpersonal and communication skills and the ability to develop strong relationships with both internal and external stakeholders.
• Superb experience with towers construction and field operations and maintenance.
• Excellent ability to analyze operational and financial information to identify optimum outcomes and inform company initiatives.

Working Relationships

Internal

• All Department

External

• Subcontractor/Customers

Working Conditions

• Standard office environment.

• Travel as required.