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Operations Mall & Retail Management Manager

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  • Role - Duty Manager- Mall Management
  • Type - Outsourced
  • Salary - 10000-12000 AED
  • Contract - 6 Months Extendable

Key Responsibilities:

Retail Management

  • Handle tenant inquiries and maintain strong relationships to support retention
  • Ensure tenant compliance with contracts and mall policies
  • Manage work permits, staff ID records, and operational hours
  • Oversee termination processes and maintain documentation (licenses, insurance, AMC)
  • Conduct regular site inspections and act as Duty Manager during assigned shifts

Facilities & Parking

  • Coordinate with service providers for maintenance and parking operations
  • Monitor utility consumption and conduct audits on service performance
  • Ensure parking staff readiness and manage allocation records
  • Conduct inspections and enforce grooming and presentation standards

Financial & Operational Support

  • Track rental collections, turnover rent, and utility invoicing
  • Review financial reports and support budget forecasting
  • Coordinate with finance on arrears, penalties, and fit-out delays
  • Recommend process improvements and support policy updates

Administrative & Compliance

  • Maintain compliance documents (HSE, risk registers, insurance)
  • Address mystery shopper feedback and case management issues
  • Support inter-departmental coordination (marketing, leasing, finance)
  • Ensure documentation of mall processes and achievement of KPIs

Project Management & Reporting

  • Oversee tenant fit-out projects and ensure timely openings
  • Support enhancement initiatives and other assigned projects
  • Prepare regular reports (daily, weekly, monthly) for management

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