Operations Manager

DUTIES AND RESPONSIBILITIES: 

• The main point of contact with the client’s management for operational issues. 
• Managing integration and transition of projects and people. 
• Data integrity management, analysis, and MIS management. 
• Service Provider relationship management, negotiation, and internal process flow management. 
• Service provider service auditing and constant improvement. 
• Develop and maintain products, services, and pricing.   
• Partner with cross-functional support teams in improving the tools and systems. 
• Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values. 
• Client onboarding and workflow management.
• Marketing plans and campaigns coordination. 
• Client newsletters and promotions. 
• Perform quality controls and monitor production KPIs. 
• Management of CRM, data flow, and quality assurance 
• Lead in identifying and implementing operational efficiency. This includes development, management, and expansion of teams and systems. 
• Responsible for correct procedures and processes, training, improvement of resource management and developing KPI’s for reporting. 

Educational, Skills, and Experience: 

1. Bachelor’s degree, preferably in business 
2. 6-10 years in product development, vendor management, and operations management role 

Qualifications: 

1. Ability to communicate with clients, partners, and colleagues at a senior level. 
2. Excellent presentation skills.