Operations Manager

Job Role: Manager Level

Department: Operations / Export-Import

Location: Andheri (Chakala)

Experience: 5 to 6 Years in Logistics/ Frieght forwading industry

Position Overview

We are seeking a dynamic and results-driven Operations Manager with 5–6 years of experience in managing end-to-end operations within the export-import or trading industry. This leadership role will be responsible for overseeing daily business activities, improving operational efficiency, managing cross-functional teams, and ensuring timely execution of orders and shipments. The ideal candidate will play a key role in process optimization, compliance, client coordination, and strategic planning aligned with company growth objectives.

Job Responsibilities

• Oversee the complete order lifecycle—from purchase order processing to shipment and delivery.

• Manage and supervise documentation, logistics, inventory control, dispatch, and coordination with buyers and suppliers.

• Ensure timely execution of shipments in compliance with export/import regulations and

client specifications.

• Monitor and enhance operational processes, identifying bottlenecks and implementing

improvements to optimize workflow.

• Coordinate with finance, sales, warehouse, and supply chain teams to ensure smooth

operations across departments.

• Ensure timely submission and tracking of shipping documents, customs clearances, and

EDPMS/IDPMS compliance.

• Build and maintain relationships with logistics partners, customs agents, vendors, and clients to facilitate seamless communication.

• Lead and mentor the operations team, providing direction, training, and performance

management support.

• Track KPIs, operational performance, and cost-efficiency metrics, reporting regularly to

senior management.

• Handle escalations and provide strategic resolutions to client or operational issues.

Preferred Candidate Profile

• Graduate/Postgraduate in Business Administration, International Trade, Logistics, or related field.

• 5–6 years of proven experience in operations management, preferably in an export-import, trading, or logistics environment.

• Strong understanding of international trade practices, documentation, customs regulations, shipping procedures, and supply chain dynamics.

• Proficient in ERP systems and MS Office, particularly Excel and data analysis tools.

• Excellent communication, negotiation, and leadership skills.

• Strong analytical thinking and problem-solving ability.

• Ability to multitask, manage deadlines, and work collaboratively with cross-functional teams.

• Experience in managing teams and driving performance-based outcomes.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹55,000.00 per month