Operations Manager

ROLE PROFILE

• Oversee all operational areas, ensure smooth staffing, supervise Duty Managers, and maintain high operational standards.
• Ensure a world-class, consistent guest experience; address escalated issues and implement feedback-driven improvements.
• Analyze operations to identify revenue opportunities; drive KPIs like revenue per guest and average transaction value.
• Work closely with Finance, Marketing, Events, and support functions to ensure readiness for promotions, activations, and seasonal events.
• Lead team communications, performance reviews, and morale-building efforts while fostering professional growth.
• Generate operational reports, analyze trends, and contribute strategic insights for long-term business growth and planning.