Qureos

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Operations Manager

JOB_REQUIREMENTS

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ROLE PROFILE

  • Oversee all operational areas, ensure smooth staffing, supervise Duty Managers, and maintain high operational standards.
  • Ensure a world-class, consistent guest experience; address escalated issues and implement feedback-driven improvements.
  • Analyze operations to identify revenue opportunities; drive KPIs like revenue per guest and average transaction value.
  • Work closely with Finance, Marketing, Events, and support functions to ensure readiness for promotions, activations, and seasonal events.
  • Lead team communications, performance reviews, and morale-building efforts while fostering professional growth.
  • Generate operational reports, analyze trends, and contribute strategic insights for long-term business growth and planning.

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