Operations Manager

Position Summary: The Operational Manager is responsible for overseeing and managing the day-to-day operations of the home healthcare services provided by the company. This role ensures the delivery of high-quality care to patients while maintaining operational efficiency, compliance with regulations, and effective resource management.

Key Responsibilities:

• Operational Oversight:
• Supervise and coordinate the daily operations of home healthcare services.
• Develop, implement, and monitor operational policies and procedures to ensure efficient and effective delivery of care.
• Manage scheduling and staffing to ensure appropriate coverage and meet patient needs.
• Quality Assurance:
• Ensure that all services are delivered in compliance with regulatory requirements and company standards.
• Conduct regular reviews and audits of patient care and operational processes.
• Address and resolve any quality issues or complaints promptly and effectively.
• Staff Management:
• Recruit, train, and supervise staff including nurses, caregivers, and administrative personnel.
• Provide ongoing support, guidance, and performance evaluations for staff members.
• Foster a positive and collaborative work environment.
• Financial Management:
• Oversee budgeting and financial management for operational activities.
• Monitor expenses and implement cost-saving measures where possible.
• Ensure accurate billing and reimbursement processes are followed.
• Patient and Family Interaction:
• Ensure a high level of patient satisfaction through effective communication and personalized care.
• Address patient and family concerns and feedback in a professional and empathetic manner.
• Regulatory Compliance:
• Stay up-to-date with local, state, and federal regulations affecting home healthcare services.
• Ensure all operations comply with legal and accreditation requirements.
• Process Improvement:
• Identify areas for process improvement and implement strategies to enhance operational efficiency.
• Utilize data and performance metrics to drive improvements and optimize service delivery.
• Collaboration and Coordination:
• Work closely with other departments and healthcare providers to ensure coordinated patient care.
• Develop and maintain strong relationships with external stakeholders, including healthcare facilities and insurance companies.
• Emergency Management:
• Develop and implement emergency preparedness plans and protocols.
• Ensure staff are trained to handle emergencies and respond appropriately.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or a related field (Master’s degree preferred).
• Proven experience in a management role within a home healthcare or related healthcare setting.
• Strong understanding of home healthcare operations, including regulatory requirements and best practices.
• Excellent leadership, organizational, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using healthcare management software and other relevant tools.
• Strong problem-solving and decision-making abilities.
• Exceptional communication skills, both written and verbal.

Job Type: Full-time

Pay: AED6,500.00 - AED9,000.00 per month