Operations Manager

Hospital Operations:

• Manage daily operations of all clinical and non-clinical departments.
• Monitor patient flow, admission/discharge processes, and waiting times.
• Ensure availability of medicines, consumables, and equipment.

Patient Experience:

• Oversee front desk, admissions, billing, and customer service teams.
• Address and resolve patient grievances promptly.
• Ensure quality and compassionate patient care across all touchpoints.

Team Management:

• Recruit, train, and supervise administrative and support staff.
• Conduct regular performance reviews and implement training programs.
• Foster a positive, accountable work environment.

Compliance & Quality:

• Ensure adherence to NABH/JCI or other regulatory standards.
• Maintain accurate documentation, audits, and SOP implementation.
• Monitor safety, hygiene, and infection control protocols.

Vendor & Inventory Management:

• Liaise with vendors, contractors, and service providers.
• Oversee procurement, inventory management, and cost control.

Reporting & Budgeting:

• Prepare regular operational and financial reports.
• Monitor departmental budgets and optimize resource allocation.

Process Improvement:

• Identify and implement process improvements for operational efficiency.
• Leverage technology for automation and better patient experience.

Job Type: Full-time

Pay: ₹17,000.00 - ₹20,000.00 per month

Work Location: In person