Operations Manager

About the Role:

We are looking for a dynamic and results-driven E-Commerce Operations Manager to oversee end-to-end e-commerce operations for our Glanbia Division. The ideal candidate will be responsible for ensuring smooth day-to-day operations across multiple online platforms, managing logistics, inventory, order fulfillment, and coordination with internal and external stakeholders to drive efficiency and customer satisfaction.

Work Location:

Gurgaon / Delhi / Mumbai / Raipur (Flexible within these locations)

Key Responsibilities:

• Manage daily e-commerce operations across marketplaces (Amazon, Flipkart, Nykaa, etc.) and D2C platforms.
• Coordinate with warehouse, logistics, and supply chain teams for timely order fulfillment.
• Monitor inventory levels and ensure product availability across all online channels.
• Analyze sales data, prepare reports, and track key performance metrics (orders, returns, SLAs, etc.).
• Collaborate with marketing and category teams for online promotions, listings, and visibility campaigns.
• Ensure smooth product onboarding, catalog management, and content accuracy.
• Handle vendor and marketplace communication, issue resolution, and operational escalations.
• Implement process improvements to enhance efficiency and reduce operational costs.

Key Skills & Competencies:

• Strong understanding of e-commerce operations and marketplace management.
• Hands-on experience with seller portals (Amazon Seller Central, Flipkart Seller Hub, etc.).
• Excellent coordination and communication skills.
• Analytical mindset with proficiency in MS Excel or Google Sheets.
• Problem-solving approach with attention to detail.
• Ability to work cross-functionally with multiple teams.

Qualifications:

• Bachelor’s degree in Business Administration, Commerce, or related field (MBA preferred).
• Minimum 1 year of relevant experience in e-commerce operations or marketplace management.

Employment Type:

Full-Time

Job Types: Full-time, Permanent

Pay: ₹100,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person