Operations Manager

Overview
We’re looking for an Operations Manager who can keep the store running smoothly, lead a small team, and ensure every customer receives exceptional service. The Operations Manager oversees day‑to‑day store operations and leads a team of 3–4 employees. This role is responsible for staff management, inventory logistics, customer service, and operational workflow across the entire store.

Responsibilities

Store Operations

• Oversee daily store functions, ensuring consistent operational efficiency.
• Support smooth coordination across the entire store.
• Maintain store standards, organization, and cleanliness.

Team Leadership

• Manage a team of 3-4 employees, including scheduling, task assignment, and performance support.
• Train staff on store processes, customer service standards, and basic product/alteration knowledge.
• Foster a positive, service-oriented team environment.

Inventory & Vendor Coordination

• Monitor inventory levels and communicate re-stock needs to the purchasing/procurement team.
• Validate incoming deliveries, ensure accurate stocking, and oversee cycle counts.
• Maintain transactional vendor communication (e.g., order status updates, basic product inquiries) and escalate strategic/vendor relationship issues to the appropriate team.

Customer Service

• Serve as the escalation point for customer concerns or complex service issues.
• Ensure exceptional customer experience and consistency across staff interactions.
• Support special orders, alterations timelines, and uniform customization requirements.

Systems & Process Oversight

• Utilize POS and ERP systems for transactions, inventory tracking, and workflow management.
• Monitor and refine operational processes to improve efficiency, accuracy, and customer satisfaction.
• Ensure proper documentation, labeling, and communication for all alteration/service workflows.

Requirements

• Retail management or supervisory experience (uniform, apparel, or service‑based retail a plus).
• Familiarity with Microsoft Office Suite, POS and ERP systems.
• Basic understanding of manufacturing, tailoring, or alteration shop processes.
• Strong communication, leadership, and customer service skills.
• Ability to problem‑solve and manage multiple priorities in a fast‑paced environment.
• Ability to stand for extended periods.
• Ability to lift up to 30 lbs as needed.
• Comfortable moving between sales floor, stockroom, and alteration areas.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person