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Operations Manager

Job Summary

We are seeking an experienced Operations Manager to oversee and optimize daily operations within our service-based organization. The ideal candidate will have a strong background in managing large teams, streamlining operational processes, and handling administrative functions to ensure efficiency, quality service delivery, and business growth.

Key Responsibilities

Manage and oversee end-to-end daily operations across multiple departments or locations
Lead, supervise, and motivate a large team to achieve performance and service targets
Develop, implement, and monitor operational policies and procedures
Ensure high standards of service quality, customer satisfaction, and compliance
Handle administrative responsibilities including reporting, documentation, scheduling, and coordination
Analyze operational performance, identify gaps, and implement continuous improvement initiatives
Coordinate with senior management to align operations with business goals
Manage workforce planning, training, and performance evaluations
Control operational costs while maintaining service excellence

Requirements & Qualifications

Minimum 7 years of experience in operations management within the service industry
Proven experience managing large teams effectively
Strong background in administration and operational coordination
Excellent leadership, communication, and problem-solving skills
Ability to multitask and perform under pressure in a fast-paced environment
Strong organizational and time-management abilities
Proficiency in operational reporting and basic office systems/tools

Preferred Skills