Operations Manager

We are seeking a young, dynamic, and experienced Operations Manager to oversee our restaurant chain in Dubai. The ideal candidate will be responsible for ensuring seamless operations, maintaining high-quality standards, and driving profitability across multiple restaurant locations. Your leadership and strategic management skills will be crucial in achieving our business objectives and enhancing customer satisfaction.

Duties and Responsibilities:

1. Operational Oversight:

2. Quality Control:

3. Staff Management:

4. Inventory and Supply Chain Management:

5. Financial Management:

6. Health and Safety Compliance:

7. Customer Service and Satisfaction:

8. Continuous Improvement:

Manage daily operations of multiple restaurant locations.
Ensure adherence to company policies, procedures, and operational standards. Conduct regular site visits to evaluate performance and cleanliness.
Oversee the smooth running of restaurant operations, ensuring line managers fulfil their responsibilities effectively.
Implement and maintain high-quality standards for food preparation, presentation, and service.
Coordinate with the quality assurance manager to ensure products meet acceptable standards.
Address customer complaints promptly to ensure a positive dining experience.
Acknowledge and respond to any online customer complaints. Recruit, train, and develop restaurant managers and staff.
Schedule and manage employee shifts to optimize productivity.
Conduct performance evaluations and provide constructive feedback.
Determine staffing requirements and oversee hiring and training processes.
Monitor inventory levels and ensure adequate stock of ingredients and supplies.
Negotiate favorable terms with suppliers and ensure quality equipment procurement within budget.
Implement cost-control measures to reduce waste and control expenses. Conduct stock control audits and purchasing.
Develop and manage budgets for each restaurant location. Analyse financial reports to identify areas for improvement. Implement pricing strategies to maximize profitability.
Review financial statements, sales, and activity reports to measure productivity and goal achievement.
Ensure compliance with health, safety, and sanitation regulations.
Conduct safety inspections and training.
Foster a culture of exceptional customer service.
Implement improvements based on customer feedback.
Collaborate with the marketing team to execute campaigns.
Identify local marketing opportunities to drive traffic and increase brand visibility. Identify areas for operational improvement.
Implement best practices and innovative solutions.
Develop and refine production SOPs to develop training capabilities and implement best practices.
Provide regular reports to senior management on performance and challenges. Propose strategies to meet business objectives.

Secondary Job Functions:

Lead and support process improvement activities with BOH and FOH teams.
Monitor and manage labour costs at every opportunity ensuring the lowest possible cost.

Qualifications:

Bachelor’s degree in business management, hospitality, or a related field. Proven experience in restaurant management.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Proficient in restaurant management software and Microsoft Office Suite.
Knowledge of food safety and health regulations.
Exceptional communication and interpersonal skills.
Ability to work under pressure.

Benefits: