Operations Manager

Job Title: Operations Manager

Location: AL AIN
Reports to: Chairman
Company: NUWA
Employment Type: Full-time

Job Title: Operations Manager

Job Summary

The Operations Manager is responsible for overseeing day-to-day business operations to ensure efficiency, productivity, quality, and compliance with company policies. This role involves coordinating between departments, managing resources, improving operational processes, and supporting organizational goals.

Key Responsibilities

• Oversee daily operations and ensure smooth workflow across departments
• Develop, implement, and monitor operational policies and procedures
• Plan and manage budgets, resources, and operational costs
• Monitor performance metrics and prepare operational reports
• Ensure compliance with company policies, legal regulations, and safety standards
• Lead, supervise, and support operations staff and team leaders
• Identify process gaps and implement continuous improvement initiatives
• Coordinate with HR, finance, procurement, and other departments
• Handle escalations, resolve operational issues, and manage risks
• Ensure timely delivery of products/services to meet customer expectations

Required Skills & Competencies

• Strong leadership and people-management skills
• Excellent problem-solving and decision-making abilities
• Good knowledge of operational planning and process optimization
• Strong communication and interpersonal skills
• Ability to work under pressure and manage multiple priorities
• Proficiency in MS Office and operations management tools
• Analytical mindset with attention to detail
• Fluency in Arabic (spoken and written) is mandatory
• Working knowledge of English is preferred
• Must hold a valid driving licence and be willing to travel for operational requirements.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• 5–7 years of relevant operations experience
• Experience in managing teams and cross-functional coordination

Preferred Qualifications

• Master’s degree (MBA or equivalent)
• Experience with ERP systems, KPI tracking, and compliance audits

Reporting To

[General Manager / Director / COO]

Working Conditions

• Full-time position
• May require extended hours depending on operational needs

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month