Operations Manager

Position Title: Operations Manager
Reports To: Chief Executive Officer (CEO)
Shift: Night Shift (9:00 PM – 6:00 AM PKT)
Location: College Road, Township, Lahore
Employment Type: Full-Time | On-Site

Role Overview

We are seeking a proactive, detail-oriented, and commercially astute Operations Manager to oversee and enhance our daily operational and administrative functions. This role is central to driving operational efficiency, strengthening accountability, optimizing costs, and ensuring smooth coordination across internal teams and external partners.

The ideal candidate is hands-on, process-driven, and confident in managing people, systems, and third-party relationships. You will work closely with senior leadership to build scalable systems that support long-term, sustainable growth.

Key ResponsibilitiesOperations & Administration

Manage and oversee day-to-day operational and administrative activities
Ensure effective coordination across departments and support functions
Establish and maintain operational controls, approval workflows, and accountability mechanisms
Identify operational gaps and implement continuous improvement initiatives

Team Leadership & Performance Management

Lead and supervise administrative and support staff
Define clear roles, responsibilities, and performance standards
Track attendance, productivity, and task completion
Address performance issues through structured, data-driven reporting

Vendor & Procurement Oversight

Source, evaluate, and negotiate with vendors and service providers
Conduct market benchmarking to ensure competitive pricing
Maintain an approved vendor database and proper contract records
Monitor procurement activities to control spending and prevent unauthorized purchases

SOP Development & Compliance

Develop, document, and enforce Standard Operating Procedures (SOPs)
Ensure compliance with internal policies and approval processes
Maintain organized records and ensure audit readiness

Reporting & Executive Support

Prepare weekly and monthly operational performance reports
Monitor KPIs related to cost control, efficiency, and team productivity
Deliver actionable insights and strategic recommendations to leadership

Required Qualifications

Minimum 3 years of experience in operations, administration, or business management
Strong vendor negotiation and cost control expertise
Demonstrated experience managing teams and enforcing accountability
Excellent organizational, communication, and analytical skills
Ability to collaborate effectively with senior leadership
Proficiency in Excel or Google Sheets and operational documentation

Preferred Qualifications