Operations Manager

Job Title: Operations Manager

Location: Cairo, Egypt (Imploy Egypt)

Role Type: Full-time (Operations / Strategy)

About Imploy Egypt.

Imploy is the first Arabic recruitment platform powered by Artificial Intelligence. We are transforming the hiring landscape by reducing recruitment cycles from weeks to days through smart matching and automation. With a database of over 1,000,000+ job seekers, Imploy serves as a leading talent hub across Egypt, KSA, and the UAE.

Role Objective

The Operations Manager will be responsible for overseeing and optimizing the company’s day-to-day operations, ensuring seamless coordination between departments (Sales, Business Development, Customer Success, and Product). The role focuses on improving efficiency, scalability, and performance to support Imploy’s rapid growth.

Core Responsibilities

1. Operational Strategy & Execution

• Develop and implement operational strategies aligned with company growth objectives.
• Translate business goals into actionable processes and workflows.
• Monitor and improve operational KPIs across departments.

2. Process Optimization & Automation

• Analyze current workflows and identify inefficiencies.
• Design and implement scalable processes, especially in sales, onboarding, and customer success.
• Leverage automation tools and CRM systems to enhance productivity and reduce manual effort.

3. Cross-Functional Coordination

• Act as a central point between Business Development, Sales, Marketing, and Product teams.
• Ensure smooth handover between lead generation, sales conversion, and client onboarding.
• Align teams on priorities, timelines, and deliverables.

4. Performance Management & Reporting

• Establish and track KPIs (conversion rates, pipeline velocity, onboarding time, etc.).
• Prepare regular reports and dashboards for leadership.
• Use data insights to drive decision-making and continuous improvement.

5. Team Management & Development

• Lead and support operations team members.
• Build SOPs (Standard Operating Procedures) and internal documentation.
• Train teams on best practices and tools.

6. Customer & Partner Experience

• Ensure a seamless experience for clients and partners throughout their journey.
• Work on improving onboarding, support processes, and retention strategies.
• Collaborate with Customer Success to resolve operational bottlenecks.

7. Scaling & Expansion Support

• Support expansion into new markets (Egypt, KSA, UAE) from an operational standpoint.
• Build infrastructure that supports high-volume growth.
• Ensure operational readiness for new products or features.

Requirements

Education

• Bachelor’s degree in Business Administration, Operations Management, or a related field.

Experience

• 4–7 years of experience in Operations, preferably within SaaS, HR-Tech, or startups .
• Proven experience in building and optimizing processes in a fast-paced environment.
• Experience working closely with Sales or Growth teams is a strong plus.

Skills

• Strong analytical and problem-solving skills.
• Excellent project management and organizational abilities.
• Advanced experience with CRM systems (Odoo).
• Ability to design and implement scalable processes.
• Strong communication and stakeholder management skills.
• Data-driven mindset with the ability to translate insights into actions.

Mindset

• Ownership mentality with a focus on results and impact.
• Highly proactive and detail-oriented.
• Comfortable working in a fast-growing startup environment.
• Strong leadership skills with the ability to influence without authority.

Language

• Native Arabic
• Professional-level English