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Operations Manager

Job Title: Operations Manager - Waste Management & Recycling

Job Summary

We are seeking an experienced Operations Manager to lead and optimize end-to-end operational activities across waste management projects. The role is responsible for ensuring operational excellence, quality compliance, stakeholder coordination, and achievement of collection and recycling targets while maintaining strong relationships with brand owners, recyclers, traders, and governmental entities.

Key Responsibilities

Operations & Project Management

Manage and oversee projects, ensuring full compliance with client requirements and achievement of agreed targets

Lead Dawar platform projects, designing and implementing operational modules to support efficient execution

Plan and manage operations, ensuring all operational aspects are fully covered

Execute and lead ad-hoc operational tasks efficiently to support business needs and expansion plans

Continuously enhance operational capacity to onboard additional quantities and support growth

Quality, Efficiency & Compliance

Ensure consistent quality and efficiency standards across all projects and operational teams

Conduct regular on-ground audits, identify operational gaps, and implement corrective actions

Ensure all teams adhere to defined quality standards, SLAs, and operational guidelines, particularly within the Dawar application

Guarantee the accuracy, reliability, and completeness of system data across all projects

Stakeholder & Client Management

Track the project's objectives and regularly report progress to the department head, working proactively to achieve and exceed targets

Provide regular updates to the department head on achievements related to all projects operational milestones

Lead customer service operations to ensure high customer satisfaction levels

Partner & Ecosystem Management

Onboard new recyclers and traders, ensuring smooth integration, operational readiness, and ongoing support

Manage trader relationships, resolve operational issues, and ensure full onboarding and compliance

Lead and manage social enhancement programs, ensuring proper execution, documentation, and impact tracking

Team Leadership & Coordination

Ensure all operational teams meet defined quality and performance standards

Coordinate closely with cross-functional teams to resolve pending tasks and ensure timely project completion

Ensure operational incentives are processed and transferred on time according to agreed schedules
Lead, manage, and develop Team Leaders and operational teams, ensuring clear role ownership, accountability, and performance alignment

Set, monitor, and evaluate KPIs for Team Leaders and teams, ensuring targets are achieved in line with company and client objectives

Conduct regular performance reviews, provide coaching and corrective actions, and drive continuous improvement across all operational levels

Ensure effective workforce planning, task allocation, and performance tracking to maximize productivity and efficiency

Foster a performance-driven culture focused on quality, compliance, safety, and results delivery

Data Analysis & Optimization

Analyze Dawar user and operational data to identify trends, gaps, and opportunities for process improvement and expansion

Develop and implement data-driven operational plans to improve performance and scalability

Requirements

Qualifications & Skills

Bachelor's degree in Operations Management, Engineering, Environmental Studies, or a related field

At least 3 years of proven experience as an operation manager
Strong background in operations management, preferably in waste management, recycling, or sustainability-driven projects. "NOT A MUST"