BACKGROUND

Om Habibeh Mohamed Shah Aga Khan Foundation (OHF) is an Egyptian non-profit foundation serving the people of Aswan for over 35 years. The foundation is an affiliate of the Aga Khan Development Network (AKDN), which supports over 1,000 initiatives in over 30 countries around the world.

The Foundation was established by Om Habibeh Mohamed Shah Aga Khan, whose enduring legacy in Aswan reflects a deep and personal commitment to the well-being, dignity, and development of local communities. Her vision continues to guide OHF’s work, anchoring it in compassion, service, and long-term partnership with the people of Aswan.

OHF’s core objective is to improve the quality of life of vulnerable and underserved communities through integrated, sustainable development approaches. The Foundation works across key sectors including education, health, economic inclusion, agriculture and food security, civil society strengthening, women’s empowerment, and early childhood development.

POSITION OBJECTIVES:

The Operations Manager provides strategic leadership for OHF’s operational functions while driving the organization’s digital transformation agenda.

KEY RESPONSIBILITIES:

Strategic Leadership and Planning

• Lead and oversee the overall operational strategy to ensure efficiency, cost-effectiveness, and alignment with OHF’s strategic goals.
• Oversee an integrated digital transformation roadmap to modernize processes and systems across departments.

Operations and Administration Management

• Oversee daily operations, including procurement, logistics, IT, and facility management.
• Ensure operational systems, processes, and policies support the organization’s strategic objectives and regulatory compliance.
• Strengthen internal controls, risk management, and accountability across all operational activities.

Logistics Oversight

• Procurement compliance: Explicit mention of reviewing/approving high-value procurements, tenders, leases, and framework agreements.
• Fleet management: Standards for allocation, safe use, rental agreements, fuel/maintenance systems.
• Warehouse & inventory systems: Storage, distribution, and reporting for program stocks; trial of inventory systems (especially pharmaceutical).

Asset Management

• Asset registers: Ensure all program/operations assets are logged, tagged, and tracked.
• Lifecycle management: Procedures for issuing, maintaining, and disposing of assets.

Leadership, People Management, and Capacity Building

• Provide leadership, coaching, and performance management to the operational team.

Financial and Resource Management

• Oversee the operational budgeting process, ensuring optimal resource allocation and cost efficiency.
• Monitor expenditure and ensure value for money across all operational and digital investments.
• Contribute to financial sustainability by identifying operational efficiencies and process improvements.

Compliance, Risk, and Quality Assurance

• Ensure compliance with OHF, AKDN, donor, and legal standards in all operational activities.

• Framework agreements & supplier databases: Strengthen readiness for rapid response.

Training & Capacity Building

• Orientation & refresher training: For operations staff on SOPs, forms, compliance, and record-keeping.

Audit & Compliance

• Address audit findings and ensure adherence to donor requirements
• Support the development and standardization of operational manuals and tools

• Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s preferred)
• Minimum of 8–10 years of progressive experience in operations management, preferably within the development or non-profit sector
• Proven experience in systems implementation
• Strong leadership, problem-solving, and stakeholder management skills
• Familiarity with donor compliance frameworks and international NGO operations