Operations Manager

Job description

Operations Manager Job Responsibilities:

• Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement.
• Anticipates and tracks operational performance and providing strategic solutions.
• Manages day to day business within the operations department while balancing the responsibilities of various business lines such as business analysis, vendor relationships, and risk management.
• Works with company marketing efforts to help meet new business growth goals.
• Plays a significant role in long-term planning, project reporting and delivering a consistent level of customer service that exceeds expectations.
• Works closely with our back end administrative efforts on budgets, payroll, talent acquisition and Human Resource support.
• Report and consistently exceed weekly and monthly measurable performance metrics.
• Identifies trends and assess opportunities to improve processes and execution.
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale and uphold company values.
• Collaborates with transitions and onboarding team as needed.
• Resolve issues of multiple complexity and escalate to appropriate level when required.
• Assesses a variety of situations and provide clarity to team
• Establishes and maintains credible, professional relationships with clients and external vendors.
• Solicits and responds to feedback while gaining commitment and support.
• Supports training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stays up to date on industry regulations, trends, and technology.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Operations Manager Qualifications / Skills:

• Addressing operational concerns and issues, monitoring overall customer satisfaction and delivery of provided services with professionalism and integrity.
• Developing and implementing operational procedures and policies
• Analyzing training needs/requirements in a manner that provides an environment of teamwork and safety
• Excellent interpersonal communication and organizing skills to coordinate project activities and individual site and territory operational execution
• Ability to communicate with others effectively and within the fabric of a team setting
• Good decision-making skills and has a culture of quick response to high-pressure situations

Education, Experience:

• Bachelor’s degree in program management, business or public administration.
• Minimum of two (2) years of recent overall management experience in providing facilities, vendor or property management support
• Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility

Job Type: Full-time

Pay: $63,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• janitorial/operations: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person