Operations Manager - F&B

JOB PURPOSE

We are looking for a professional Operations Manager to be responsible for managing all DXBlends and QLab operations to deliver an excellent guest experience. The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement

Main Responsibilities

· Receive training in Dubai of standard operating procedure from DXBlends representatives.

· Studies and understand about all DXBlends products and operational requirements.

· Complete all works and arrangement regarding opening the DXBlends Café.

· Ensure to achieve sales and profit targets set by DXBlends.

· Manage the day-to-day activities of the store.

· Ensure all staff is following standard operating procedures.

· Generate daily sales report

· Follow daily and weekly sales trends closely.

· Present analysis of monthly sales report at monthly management meeting.

· Ensure the long-term health and profitability of the store.

· Resolving customer complaints regarding food quality and customer service.

· Suggesting new menu items based on customers’ preferences and feedback.

· Able to oversee the maintenance and repair of store equipment.

· Build brand recognition and awareness through marketing campaign and in-store promotions

· Performs other duties as assigned by the Manager.

Qualifications and Experience:

· Bachelor’s degree in Hotel Management.

· Minimum 3-5 years of Coffee Shop & Restaurant management experience

· Experience in customer service

Skills required:

· Excellent listening skills.

· Excellent speaking and written communication in English.

· Strong leadership skills.

· Proven success as a team leader and member.

· Demonstrates a high-level of self-motivation; takes initiative; problem solves.

Possesses creative merchandising and display skills.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have valid UAE Driving License ?
• what is your salary expectations?
• Can you join immediately?

Experience:

• Coffee Shop: 3 years (Preferred)
• Team Management: 3 years (Preferred)

Work Location: In person