Operations Manager - Freight forwarding (Sea export)

Job Title: Operations Manager – Freight Forwarding

Location: United Arab Emirates

Experience Required: 4–6 Years

Industry: International Freight Forwarding / Logistics

Employment Type: Full-Time

Job Summary:

We are looking for a highly organized and experienced Operations Manager to oversee and optimize our freight forwarding operations in the UAE. The ideal candidate will have a strong background in logistics, supply chain management, and international shipping procedures. You will be responsible for ensuring efficient, compliant, and cost-effective movement of goods across air, sea, and land.

Key Responsibilities:

• Manage day-to-day freight forwarding operations (Sea export), documentation filing ensuring timely and accurate shipments
• Coordinate with carriers, customs brokers, and internal teams to ensure smooth cargo movement
• Monitor and improve operational workflows, KPIs, and service quality standards
• Ensure compliance with international trade regulations, customs procedures, and company policies
• Lead and mentor the operations team, fostering a culture of accountability and continuous improvement
• Resolve operational issues and customer complaints with speed and professionalism
• Collaborate with sales and customer service teams to align operations with client expectations
• Maintain accurate documentation and reporting for shipments, costs, and performance metrics
• Identify opportunities for cost reduction and process optimization

Requirements:

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
• 4–6 years of experience in freight forwarding operations (preferably international)
• Strong knowledge of UAE customs regulations and international shipping procedures
• Excellent leadership, problem-solving, and communication skills
• Proficiency in logistics software and MS Office Suite
• Ability to work under pressure and manage multiple priorities
• Fluency in English; Arabic is a plus

Job Type: Full-time

Pay: From AED7,500.00 per month