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Receptionist cum supervisor

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About the Role:
The Spa Supervisor is responsible for overseeing daily spa operations, ensuring an exceptional guest experience, maintaining service quality, and achieving revenue targets. This role requires a balance of leadership, customer service, and administrative management to uphold Zarya Wellness standards of excellence.

Key Responsibilities:

  • Supervise all spa activities and personnel to ensure smooth, professional operations.
  • Maintain high standards of guest satisfaction through quality service and professionalism.
  • Achieve profitability targets through effective sales, promotions, and cost control.
  • Train, motivate, and monitor therapists to ensure exceptional service and sales performance.
  • Liaise with hotel/resort management and guest relations to promote spa services.
  • Oversee inventory, product ordering, and cost management.
  • Handle guest inquiries, feedback, and complaints promptly and professionally.
  • Ensure compliance with company Standard Operating Procedures (SOPs).
  • Prepare and submit daily, weekly, and monthly reports to the Cluster Spa Manager.
  • Conduct regular briefings, performance reviews, and team motivation sessions.
  • Ensure cleanliness, maintenance, and proper functioning of all spa facilities.

Requirements:

  • Minimum 2–3 years of experience in spa or wellness management/supervision.
  • Strong leadership, communication, and customer service skills.
  • Knowledge of spa treatments, products, and wellness trends.
  • Ability to manage budgets, meet sales targets, and ensure cost efficiency.
  • Excellent organizational and administrative abilities.

Performance Evaluation:

  • Guest and partner satisfaction
  • Achievement of revenue and profitability targets
  • Service quality and adherence to SOPs
  • Employee engagement, professionalism, and performance
  • Contribution to sales and promotional initiatives

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

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