Receptionist cum supervisor

About the Role:
The Spa Supervisor is responsible for overseeing daily spa operations, ensuring an exceptional guest experience, maintaining service quality, and achieving revenue targets. This role requires a balance of leadership, customer service, and administrative management to uphold Zarya Wellness standards of excellence.

Key Responsibilities:

• Supervise all spa activities and personnel to ensure smooth, professional operations.
• Maintain high standards of guest satisfaction through quality service and professionalism.
• Achieve profitability targets through effective sales, promotions, and cost control.
• Train, motivate, and monitor therapists to ensure exceptional service and sales performance.
• Liaise with hotel/resort management and guest relations to promote spa services.
• Oversee inventory, product ordering, and cost management.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Ensure compliance with company Standard Operating Procedures (SOPs).
• Prepare and submit daily, weekly, and monthly reports to the Cluster Spa Manager.
• Conduct regular briefings, performance reviews, and team motivation sessions.
• Ensure cleanliness, maintenance, and proper functioning of all spa facilities.

Requirements:

• Minimum 2–3 years of experience in spa or wellness management/supervision.
• Strong leadership, communication, and customer service skills.
• Knowledge of spa treatments, products, and wellness trends.
• Ability to manage budgets, meet sales targets, and ensure cost efficiency.
• Excellent organizational and administrative abilities.

Performance Evaluation:

• Guest and partner satisfaction
• Achievement of revenue and profitability targets
• Service quality and adherence to SOPs
• Employee engagement, professionalism, and performance
• Contribution to sales and promotional initiatives

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month