Operations Manager – Jewelry

We are looking for an Operations Manager based in Mumbai to oversee daily operations between our New York headquarters and our manufacturing facility in Bombay. The ideal candidate will have a solid understanding of the jewelry production process, strong organizational and communication skills, and proficiency in Excel. This role involves managing a small local team, coordinating with vendors and production staff, and ensuring smooth execution of all orders and timelines.

Key Responsibilities

• Serve as the primary liaison between the New York office and the Bombay factory.
• Oversee and track jewelry production, casting, assembly, and QC stages to ensure on-time delivery.
• Manage and support a team of 2–3 people across operations and logistics.
• Maintain detailed reports and trackers using Microsoft Excel / Google Sheets.
• Coordinate daily with the production unit for work status, timelines, and issue resolution.
• Communicate updates, progress reports, and challenges clearly to the New York office.
• Assist in vendor coordination, material procurement, and shipment scheduling.
• Occasionally visit the factory to oversee operations, troubleshoot issues, and maintain workflow efficiency.
• Implement and optimize internal processes to improve productivity and quality control.

Requirements

• 2–5 years of experience in operations, production, or supply chain management (jewelry industry preferred).
• Basic jewelry knowledge (understanding of casting, assembly, polishing, or stone setting).
• Strong Excel skills
• Excellent communication skills — comfortable working across time zones and teams.
• Highly organized, detail-oriented, and proactive problem solver.
• Based in or near Mumbai, with flexibility for occasional travel to the factory.

Job Types: Full-time, Permanent

Base Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Work Location: Hybrid remote in Mumbai, Maharashtra