Operations Manager Multi-Store Grocery Retail

• Job Title: Operations Manager Multi-Store Grocery Retail
• Location: Davanagere-Head Office (with regular store visit & warehouse visits)
• Experience: 10+ years
• Industry: Grocery / Retail / FMCG
• Reporting To: Management / Managing Director

Important Note:-

• This role requires ground-level execution and ownership.
• It is not a desk-only or corporate planning role.

Job Summary: We are a fast-growing multi-store grocery retail startup with centralized warehouse operations. We are looking for a hands-on Operations Manager who can manage day-to-day store operations, supply chain coordination, and execution discipline, while working closely with senior management. This role is execution-focused, suitable for candidates who enjoy field work, problem solving, & process implementation.

Key Responsibilities: -

Store Operations

• Ensure smooth day-to-day operations across multiple stores.
• Monitor ASM's and Store Manager's performance.
• Ensure SOP, hygiene, and customer service standards are followed.
• Track store KPIs such as sales, availability, shrinkage, and discipline.

Team & Performance Management

• Manage & guide BDM, ASMs, Inventory Manager, IT Admin, MIS, CRM & Marketing teams.
• Conduct regular store visits and operational reviews.
• Identify underperforming stores and implement corrective actions.

Inventory, Warehouse & Logistics Coordination

• Ensure timely store replenishment from central warehouse.
• Coordinate with Inventory Manager for stock planning and control.
• Monitor warehouse, logistics, and packaging operations.
• Reduce stock loss, expiry, and wastage.

Systems, MIS & IT

• Ensure POS systems and store IT infrastructure are working properly.
• Use MIS reports for operational decision-making.
• Ensure data accuracy and timely reporting.

Manpower Planning & Expansion Support

• Prepare manpower requirement plans and share with HR.
• Support new store openings with operational readiness.
• Ensure quick stabilization of new stores.

What This Role Does NOT Handle

• No independent hiring or firing authority.
• No salary or purchase price approvals.
• No financial decision-making authority.

(These remain with Management to ensure strong governance.)

Required Skills & Profile:

• Strong experience in retail or grocery operations.
• Hands-on, execution-oriented mindset.
• Comfortable working in a startup environment.
• Good coordination, follow-up, and problem-solving skills.
• Willingness to travel frequently to stores and warehouse.

Preferred Background:

• Experience in multi-store retail/grocery/FMCG distribution.
• Exposure to POS / ERP systems.
• Candidates from organized retail chains are preferred.

About company: Chetan Agro and Foods packaging company is based out of North Karnataka, India. It has been established to provide services to the society by manufacturing superior-quality, adulteration-free & preservative-free blended masalas, instant ready mixes, traditionally processed flours, and spice powders.

We have started a new business venture Chetan Foods which is a sister company of Chetan Agro and Foods Packaging. Our objective is to open multi-store grocery retail setups using the FOCO & COCO model across Karnataka and in other states.

Website: https://chetanfoods.com/

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,500,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Are you ready to relcoate to Davanagere, Karnataka?
• What's your Current CTC?
• What's your Expected CTC?

Experience:

• Retail Store Operations: 10 years (Required)
• FMGC Operations : 10 years (Required)

Work Location: In person