Operations Manager (Promotions & Campaigns)

About Us

At the intersection of technology and consumer engagement, we are a fast-growing, international company revolutionizing how retailers and FMCG brands connect with their audience. Our innovative receipt scanning platform helps brands run smarter, more impactful direct-to-consumer promotion and marketing campaigns - powered by real time data and deep consumer insights. With operations in 23 countries and a diverse team spanning 5 locations, we're proud of our collaborative culture and dynamic global reach.

We are looking for a detail-oriented and proactive Operations Manager to oversee and manage the end-to-end execution of digital promotion campaigns. In this role, you will act as the central point of coordination between internal teams and clients, ensuring seamless campaign setup, technical accuracy, and timely go-lives. You will play a critical role in maintaining operational excellence and delivering flawless experiences across our promotion’s platform.

Position type: Hybrid (3-4 days/week in our Istanbul office)

Location: İTÜ Teknokent. Maslak, Istanbul.

Key Responsibilities

• Promotion Brief Review & Validation
• Assess incoming campaign briefs to ensure clarity, completeness, and feasibility - minimizing the risk of implementation delays.
• Campaign Setup & Execution
• Configure promotions accurately within the platform, including logic, segmentation, usage limits, and business rules, aligned with campaign objectives.
• Go-Live Coordination
• Oversee the timely launch of campaigns by verifying all technical and operational components prior to activation, ensuring a smooth rollout.
• Jira Task & Workflow Management
• Manage campaign-related tasks and workflows via Jira, including updates, extensions, limit adjustments, and issue resolution.
• Audience Targeting & Performance Tracking
• Set up UTM parameters and manage audience segmentation and tracking to ensure precise performance monitoring.
• Cross-Functional Collaboration
• Work closely with Product, Marketing, and Technical teams to align on project timelines, platform capabilities, and technical requirements.
• Monitoring & Troubleshooting
• Actively monitor live campaigns to promptly identify and resolve any technical or operational issues, ensuring minimal disruption.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Management Information Systems, Marketing, Industrial Engineering or another related field
• Proven experience in operations, campaign execution, or campaign/project management
• Hands-on experience with project management tools such as Jira, or similar platforms
• Exceptional attention to detail and strong organizational skills
• Excellent verbal and written communication skills in English
• Strong problem-solving skills and a proactive mindset
• Ability to manage multiple concurrent campaigns and work effectively under tight deadlines
• Experience with marketing technologies or promotional platforms is a strong advantage

At Justsnap, we know that our greatest strength is our people. Diversity, equity, and inclusion are not just values - they are essential to our mission and success. That’s why we’re committed to creating a workplace where everyone - regardless of background, identity, or experience - feels respected, valued, and empowered to grow.