Operations Specialist

Natural Retreats is looking for an Operations Specialist to join our team in Whitefish, MT! Operations Specialists ensure all guests and owners receive amazing customer service in all aspects of their stay from arrival to departure. Come join the best luxury vacation rental home management company!

COMPENSATION: $21.50 / hr.

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)

ESSENTIAL FUNCTIONS:

• Ensure all properties are prepped and staged according to brand standards
• Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Experience team and the GM/PM to rectify any issues encountered
• Communicate with guests both on the phone and electronically
• Perform weekly home inspections as per OMAs
• Resolve guest complaints, concerns, etc.to improve the guest experience and escalate any necessary concerns
• Work with GM and PMs to oversee owner and guest services and fulfill requests
• Manage the upkeep, maintenance, and inventory of the property
• Work with GM and PMs to ensure all owner charges are entered timely and accurately posted to monthly owner statements
• Approve, code and submit expenses as assigned
• Assist with all aspects of maintenance including but not limited to:
  • Reset Wi-Fi routers and modems
  • Reset and program cable and satellite TV receivers
  • Perform light plumbing repairs
  • Diagnose problems, replace, or repair parts, test and make adjustments
  • Participate in snow and ice removal around properties and office as needed
  • Fill propane tanks
  • Haul Trash
  • Work Orders
    • Facilitate work orders as assigned
    • Create work orders for maintenance team and/or vendors

EXPERIENCE & SKILLS:

REQUIRED

• Valid driver's license, reliable AWD transportation and good MVR - (mileage is reimbursed)
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Must have proficiency with Microsoft Office Suite and additional ability to learn and excel at new software programs.
• Working knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair
• Keen attention to detail
• Excellent communication skills, both oral and written
• Ability to lift 25 lbs.
• Strong organizational skills to effectively record and catalogue documents on work performed
• Ability to work alone and part of a team
• Must be proactive and flexible in approach to job duties and problem-solving
• Must exhibit outstanding customer service and demonstrate enthusiasm for Natural Retreats and all associated brands

DESIRED

• Previous experience in a similar role
• Experience in the hospitality industry
• Basic troubleshooting knowledge of internet routers

HOURS OF WORK:

This is a full-time position. This position will be expected to work 9:00 AM - 5:30 PM. After training, the team member will be expected to participate in some evening and on-call hours shifts. Weekends will generally be busy with guest arrivals and departures and are considered working days. We encourage all team members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. Exact daily schedules may vary from season to season and differ from in-season to off-season.

**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.

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