Operations Specialist (Implementation & Systems)

Number of Positions: 1

Location: Hyderabad

Reports to Position: PI/Co-PI

Reportees to Position: None

Band: FT

About the Institute

Max Institute of Healthcare Management is an interdisciplinary research centre at ISB that provides insights on healthcare delivery and management to policymakers, public institutions, and corporates to enable the creation of better health systems through integrated elements of research, education and outreach.

Job Description

Job

To manage and optimize the on-ground implementation of AI interventions by aligning technical solutions with health system workflows, infrastructure, and operational realities.

Job Purpose

The Operations Specialist position provides an excellent opportunity to work at the intersection of technology, healthcare, and systems management by supporting the implementation and evaluation of AI driven interventions in real-world settings.

The Specialist will be responsible for

(i) Assessing the operational feasibility of AI solutions

(ii) Supporting the design and rollout of evaluation protocols and field implementation plans

(iii) Coordinating logistics and stakeholder engagement at pilot sites

(iv) Mapping workflows and integrating AI tools within existing systems

(v) Developing and monitoring standard operating procedures and performance dashboards

(vi) Facilitating training and capacity-building for site teams

(vii) Troubleshooting deployment challenges

(viii) Generating operational insights to improve system efficiency and scalability

The role offers exposure to digital health implementation, process evaluation, and multistakeholder coordination—ideal for those interested in translating innovation into sustainable health system practices.

Job Specifications

Knowledge / Education:

• Master’s in Management / Industrial Engineering or a related field

Specific Skills:

• Strong organizational, communication, and coordination skills to work across technical, clinical, and research teams
• Excellent project management and organizational skills
• Meticulous attention to detail. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Capability to manage multiple tasks efficiently
• Willingness to frequently travel to study sites to support pilot deployments

Mandatory Experience:

• Minimum 3 years of experience managing and evaluating digital health interventions
• Strong understanding of implementation research, health system workflows, and program logistics
• Experience developing SOPs, data management, monitoring frameworks, and operational dashboards
• Experience in the integration of digital solutions into existing systems architecture

Key Responsibilities

• Conduct desk reviews of AI solutions for operational feasibility and workflow integration.
• Support development and implementation of evaluation protocols, field SOPs, and monitoring frameworks (on-site travel).
• Assess deployment environment compatibility in coordination with solution developer; establish required systems infrastructure and data pipelines.
• Facilitate workflow mapping and integration of AI tools within existing clinical or operational pathways.
• Contribute to process evaluations and operational efficiency assessments during pilot phases.
• Lead training and capacity-building sessions for the pilot sites implementing the AI solution.
• Coordinate stakeholder engagement and communications with pilot sites.
• Collaborate closely with clinical, ML, and behavioral researchers to align operational insights with broader evaluation goals.

How to Apply?

Send an email to maxinstitute@isb.edu with the subject line “Application for Operations Specialist” with a copy of your CV. Any evidence of written work and references by academics would be a strong positive. Applications will be reviewed until the position is filled. You will be contacted only in case you are shortlisted for an interview.