Operations Support Coordinator

Department & Function: Engineering South

Position: Operations Support Coordinator

Location: Quetta

Reporting to: Regional Manager Access Operations

Job Type: Contractual

Job Purpose:

• Responsible for KPIs visibility. Analysis of gaps & suggesting/implementing improvement plans & coordination with MS vendor for SLA compliance

Job Responsibilities:

• Support the regional team for tracking, and reporting field operation progress.
• Maintain and update project documentation, dashboards, and status reports.
• Coordinate meetings, take minutes, and follow up on action items.
• Ensure compliance with project governance processes, standards, and templates.
• Liaise with internal teams and external stakeholders for project coordination.
• Coordinate with MS vendor team to ensure all reports are timely provided.
• Vendor monthly performance and compliance evaluation at sub regional level
• Coordination with MS vendor for Targets related to customer complaints related to TATS and CPM
• Reporting to HQ for all regional projects and their progress.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Bachelor’s degree in Engineering, Project Management, Telecommunication or a related field

Work Experience:

• At least 4-5 years of relevant work experience

Skills – Generic:

• Ability to work under challenging environment and sustain pressure
• Solution focused and result oriented
• Interactive personality with relationship building ability
• Ability to work independently as well as a part of a team
• Presentation Skills, Strong Follow-up

Skills – Job Specific:

• Core Competencies in Administration
• Administrative Expertise & Office Management Skills
• Strong Written & Communication Skills
• Strong Interpersonal & Intra personal Skills
• Ability to prioritize, negotiate, and work with internal stakeholders
• Integrity & Ownership