Operations Support Executive

In this role, you will:

• Communicating with clients through various channels providing product and service information and resolving product and service problems.
• Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Processing contracts and legal documents.
• Keeping record of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.