Operations Support Officer

Job Location: Gulberg 3, Lahore

Salary: Rs. 40,000 to 50,000

Job Type: Full Time, on-site

Two Shifts:

Morning: 11:00 a.m-11:00 p.m

Night : 11:00 p.m-11:00 a.m

Working Days: 5

Job Overview:

We are looking for Customer Support Officer who can perform the following tasks:

• Perform daily Control Room Operations
• Take Employees calls and provide accurate, satisfactory answers to their queries and concerns
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Shift confirmation messages from staff on daily basis
• Updates Employee duties times through Roster Management System
• Identifying, escalating priority issues and reporting to the high-level management.
• Anticipate escalation and take over calls when needed
• Other duties as assigned
• Required training will be provided

Skills required:

• Strong English Communication Skills
• Data Management/Office Organization Skills
• Problem Solving Skills
• Attention to detail
• Professionalism
• Multi-tasking

Education:

• Bachelor's (Preferred)

Experience:

• 0-1 years experience required.

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person