Operations Team Leader

Key Responsibilities

• Manage daily operations, including merchant onboarding, transaction processing, settlements, and repayment tracking.
• Facilitate the customer application process on field
• Monitor and resolve operational bottlenecks, system errors, and payment failures.
• Serve as the operational point of contact for partner merchants.
• Coordinate with merchants for reconciliation, dispute resolution, and process improvements.
• Collaborate with risk teams to implement credit approval workflows and fraud prevention measures.
• Monitor repayment performance, delinquencies, and default trends.
• Ensure all operations comply with Regulatory Framework, consumer protection laws, and data privacy requirements.
• Work closely with customer support teams to resolve escalated customer issues.
• Track operational KPIs such as TAT (Turnaround Time), transaction success rates, delinquency rates, and merchant satisfaction.
• Generate and present performance reports to senior management.
• Identify trends and recommend process automation or optimization opportunities.

Key Skills & Competencies

• Strong understanding of product (Offline & Online), consumer lending, or payment operations.
• Knowledge of credit lifecycle management, KYC/AML processes, and regulatory compliance.
• Analytical mindset with proficiency in Excel, data analysis tools, and reporting dashboards.
• Excellent problem-solving skills with a process improvement orientation.
• Strong stakeholder management and communication skills.
• Ability to thrive in a fast-paced fintech environment.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Economics, or related field (Master’s preferred).
• Experience in offline product-based installment verification is highly desirable.
• Familiarity with Off-Line & API-based system integrations and payment processing platforms.

KPIs

• Transaction processing accuracy and turnaround time.
• Delinquency and default rate management.
• Operational cost efficiency.
• Compliance and audit success rate.

Job Type: Full-time

Work Location: In person