Operations Team Leader

The Role

• Ensure all team members follow SOPs, job descriptions, and company instructions. • Conduct monthly team meetings to review performance and introduce improvements. • Provide guidance, support, and training to team members. • Take disciplinary action when rules and standards are not followed. • Empower colleagues and promote a collaborative work environment. • Uphold Hygiene Tech’s Mission, Vision, and organizational values. • Reliever to all the team member in their absence for the continuity of smooth business Client Portfolio & Account Handling • Assign new accounts to team members and reshuffle as needed. • Manage medium to large contractual clients for hygiene, femcare, and HVAC scent systems. • Approve hygiene service inquiries before quotation and schedule service days. • Handle client complaints and requests, ensuring timely resolution and updates. • Maintain strong client relationships through proactive communication. Service Coordination • Schedule monthly and regular services in coordination with store managers and technicians. • Organize workflow to meet client timeframes and service commitments. • Apply for work permits, gate passes, and site-specific requirements. • Arrange retrieval of dispensers and loaned items for canceled contracts. Reporting & Documentation • Prepare service reports, delivery notes, invoices, and purchase orders. • Maintain and update Client Tracker, distribution lists, and service documentation. • Encode service reports into the system and monitor Accounts Receivable (AR). • Archive invoices via scanning and structured filing. • Backup local data and Outlook to the server regularly. Product & Warranty Oversight • Maintain expert knowledge of all department products and services. • Prepare and submit warranty files quarterly and follow up on approvals. • Monitor sample collection and updates across the sales team. • Handle sample requests, retrievals, and collections. Communication & Coordination • Receive and respond to client calls, emails, and queries. • Coordinate with Sales-In-Charge regarding client accounts and service matters. • Follow the Hygiene Tech chain of communication as per the organizational chart

Requirements
Having experience of managing team,logitics,inventory & good knowledge of computers like Excel,powerpoint,word etc • Prepare service reports, delivery notes, invoices, and purchase orders. • Maintain and update Client Tracker, distribution lists, and service documentation. • Encode service reports into the system and monitor Accounts Receivable (AR). • Archive invoices via scanning and structured filing. • Backup local data and Outlook to the server regularly. Product & Warranty Oversight • Maintain expert knowledge of all department products and services. • Prepare and submit warranty files quarterly and follow up on approvals. • Monitor sample collection and updates across the sales team. • Handle sample requests, retrievals, and collections. Communication & Coordination • Receive and respond to client calls, emails, and queries. • Coordinate with Sales-In-Charge regarding client accounts and service matters. • Follow the chain of communication as per the organizational chart.

About the company
Hygiene Tech is a leading company specialized in providing a complete range of commercial washroom hygiene, paper products, janitorial equipment, mats, chemicals, and an extensive array of heavy-duty cleaning machinery. We proudly represent more than 40 top International manufacturers and supported by a dedicated team of over 50 seasoned professionals, Hygiene Tech remains faithful to its triple.