Operations Vendor System Analyst

Job description:The Operations Vendor Systems Analyst supports the goals of CFC’s Operations Department primarily in
the creation, maintenance, testing, and implementation of system configurations in the various Fiserv
platforms necessary to drive CFC’s core business as a provider of consumer credit cards.
This individual serves as the onsite subject matter expert for the Fiserv Optis credit processing system.
They are also the liaison between CFC and Fiserv responsible for special projects with Fiserv, managing
issues to resolution, and reporting to key CFC contacts on Fiserv’s performance and planned releases.
The Vendor Systems Analyst utilizes their extensive knowledge to perform the following primary
responsibilities:
 Serve as the primary point of contact for Incident reporting to Fiserv related to day-to-day
operational issues. Coordinating efforts toward remediation with Fiserv staff as needed. Meet
weekly with Fiserv’s Account Executive to review open issues and projects to ensure CFC’s needs
are addressed and remediated in a timely manner.
 Working across various internal departmental lines to ensure that CFC’s Fiserv system
configuration needs are meeting the current financial, regulatory, and operational landscape.
 Monitor changes to the Federal Reserve Prime Rate, CFC Operational updates, Marketing
initiatives, etc. and plan/execute Fiserv system updates accordingly.
 Creating and maintaining the Fiserv system configuration to ensure cardholder plastics are
mailed according to regulatory requirements, and include the proper cardholder agreements,
bank privacy policy documents and branded plastic based on the product offering.
 Creating and maintaining the Fiserv system configuration for customer letters generated via the
Fiserv Optis credit processing system on CFC’s behalf; ensuring that requirements such as
regulatory footers, mini-Miranda verbiage, etc. are met.
 Managing the Fiserv system configuration for card carriers and statements on an as needed
basis.
 Monitoring Fiserv’s performance in statement and letter mailing as related to contractual
Service Level Agreements. Reporting results monthly to the Executive Team.
Additionally, this role performs the following monitoring and reporting for the Operations Department
daily:
 Card Issuance processed via Fiserv CIU (Card Issuance Unit)
 Failed Cycle Code Non-Monetary transactions supporting remediation via the Back office
 Consumables in storage at the Fiserv Embossing facility in Chesapeake, VA. These include all the
items required to fulfill cardholder plastic packages, such as plastics, Cardholder Agreements,
Mastercard Guide to Benefits pamphlets, Card Activation labels, and other inserts that may be
necessary.
 Management of the catalog of test accounts in support of testing efforts in QA, IT, and external
business partners.

Job Type: Contract

Pay: $50.00 - $55.00 per hour

Work Location: In person