OPS IT Support Student Assistant - College of Criminology & Criminal Justice

College of Criminology & Criminal Justice

The College of Criminology & Criminal Justice is seeking an OPS IT Support Student Assistant to provide day-to-day technical support. This role involves troubleshooting hardware and software issues, maintaining systems, and equipment, and assisting with IT projects and operations.

• Assist with managing the college’s day-to-day IT support needs autonomously.
• Resolve technical issues in a timely manner.
• Communicate planned and unplanned service disruptions and implement fallbacks.
• Document enterprise services with diagram/flowcharting applications to identify systems, data flow, and dependencies of applications provided by the Office of Information Technology.
• Completion of service health monitoring and preventative maintenance activities as assigned.
• Assist with automation of service health monitoring activities via PowerShell, Snipe IT, and other technologies as required.
• Assist with operation of Microsoft Hyper-V environment.
• Assist with other initiatives as assigned; positions include assisting with software and hardware migrations and inventory compliance.
• Operate technical equipment and complete maintenance duties related to lab, computer, cameras, machinery, or other specialized equipment.
• This position will help provide computer support for the College of Criminology & Criminal Justice. This will involve diagnosing hardware and software problems remotely and in person. It will also involve setting up new computers and retiring old computers.

• High School diploma or equivalency.
• Student majoring in Computer Science or IT-related field.
• Excellent customer service and communication skills.
• Must be able to lift 50 lbs.
• Stand, sit, or squat for extended periods.

• Basic to Intermediate knowledge of Microsoft Intune.
• Basic understanding of virtual technologies and architecture.
• Prioritize tasks based on urgency and impact.
• Windows operating system knowledge must be current (Windows 11 and Server 2022+).
• Good documentation habits and attention to detail.
• PowerShell and Bash scripting proficiency.
• Familiarity with Linux and macOS.
• Data Privacy Compliance experience.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

$15.00 per hour, commensurate with education and experience

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

This is an OPS/temporary job.

Based on the duties, this position may require completion of a criminal history background check.

On-campus and 20 Hours per week

FSU is an Equal Employment Opportunity Employer.