Order Management Analyst

About MSISERVICES PVT LTD

“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with

4000+employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in

Vasanth Nagar, Bangalore, India with 800+ employees”. We plan to grow further and offer best in class Employee

Benefits. For more details visit our website –http://www.msiservices.in/

If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation

are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning,

Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty

years, MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of

flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Associate – Order Management Team

“within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and

Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or

cross-functional projects we are equal opportunity employer with growth based on meritocracy.

Summary The order management team at MSI is a highly efficient and detail-oriented group responsible for

processing customer orders with precision and timeliness. We excel in inventory management, maintaining optimal

stock levels to meet demand without excess. Through clear communication and adept use of technology, the team

ensures exceptional customer satisfaction by fulfilling orders accurately and promptly.

ESSENTIALDUTIES AND RESPONSIBILITIES:

 Processing sales orders for the company's sales divisions.

 Developing documentation related to support.

 Planning inventory control.

 Arranging distribution of products.

 Solving problems in cases of product returns.

 Placing orders, processing return requests, and entering credits.

 Handling customer inquiries regarding product information, ordering procedures, special orders, pricing,

quotes, problems, returns, and shipping.

 Communicating with customers about order status, any delays, or problems with their requests.

 Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.

 Providing information and assistance as needed to inventory and warehouse personnel to expedite

processing of damaged and defective merchandise.

 Performing additional duties as required or requested.

Desired Candidate Profile

 The candidate should possess minimum of 1–3 years of experience in an international process; specialization

in Order Management is preferred.

 Should be a fast learner.

 The candidate should possess relationship management skills since the job will involve liaising with

customers and US stakeholders.

 The candidate should have the ability to multitask, prioritize, learnmore, and be flexible.

 Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees

and management.

 Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access

(optional).

 Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.

 Good follow-up skills and strong attention to detail.

 Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assume accountability for issues until final resolution.

 Flexible to night shifts is mandatory (9:00 pm to 6:00 am).