Order Management Analyst

Overview

As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.

Responsibilities

• Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
• Review distributor and customer dashboards (Claims data, incentives, D&A)
• Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
• Drive and supporting continuous process improvement and standardization in order to increase efficiency
• Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
• Participate in regular operational review calls with Business Partners and Business Leaders
• Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
• Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
• Discuss team performance with management and make recommendations for team development and succession planning
• Maintain relationship with client and key business stakeholders
• Manage team’s scope, workload and ad hoc requests
• Act as a point of contact for and BU sales teams and multi-function business leaders
• Ongoing training of team members
• Identify and resolve recurring performance problems and improvement opportunities
• Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
  
  

Qualifications

• Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
• Previous experience as a people leader and direct people management is a must
• 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
• Bachelor’s degree in a relevant discipline
• Ability to provide superior customer service
• Best-in-class time management skills, ability to multitask, set priorities, and plan
• Strong use of influencing skills to gain alignment
• SAP & PBI basic knowledge
  
  

Differentiating Competencies Required

• Towering strength in O2C processes, ways of working, and systems
• Strong reporting analytical skills
• Leans Six Sigma & Process Improvement awareness
• Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
• Be flexible, organized and able to handle competing priorities
• Organization effectiveness