Order Management Specialist

Job Title: Order Management Specialist

Location: Los Angeles, CA 90065 (Hybrid Tuesday – Thursday onsite)

Job Type: Contract-to-Hire

Duration: 6 months

Summary:

• We are seeking a detail-oriented and highly organized Order Management Data Associate (Contract) to support our wholesale retail operations in the fast-paced beauty industry. This role is essential in maintaining the accuracy and integrity of order data across internal systems and retail partner portals. The ideal candidate brings a proactive, data-driven mindset, has experience working with beauty retailers, and understands the nuances of EDI orders, vendor compliance, and fulfillment timelines in the beauty space.

Responsibilities:

• Download each customer's order on SPS Commerce EDI and manually organize the data into a master file.
• Compare the order quantity to warehouse's inventory balance report to check the order fulfillment status of each customer order.
• Responsible for entering data accurately into the respective system without duplicates.
• Provide administrative support by managing customer order details including the order quantity and the order amount by each customer by each SKU on a weekly & Monthly basis.
• Support in ensuring that the customer orders are processed in a timely manner by communicating with cross-functional teams.
• Monitor status of REACH orders and update ASN and Invoice in SPS commerce
• Understand allowance/discount for each vendor and ensure to submit correctly
• Troubleshoot any issues related ASN and invoice in SPS commerce
• Submit shipment information and billing invoice to customers.
• Ability to confirm orders (pricing validation and shipping window extension if necessary).
• Any required troubleshooting and customer service.
• Issue credit/return orders.
• Collaborate with finance team, warehouse team to investigate
• Ability to handle high volume of vendors
• Ability to handle high volume of PO

Requirements:

• Bachelor's degree required, preferably in Supply Chain Management or in another field, but seeking a career in Operations.
• 1–3 years of experience in an order management, data entry, or sales support role within a wholesale or retail beauty brand.
• Familiarity with retailer portals and EDI transactions
• Working knowledge of Microsoft applications, especially in Excel (can maintain complex spreadsheets).
• Experience with an ERP system is a plus, preferably SAP.
• Desire to always look for areas for process improvements and eliminate non-value-added activities.
• Excellent verbal and written communication skills.
• Ability to multi-task, and work in a fast-paced environment.

Job Type: Contract

Pay: $25.00 per hour

Expected hours: 40 per week

Work Location: In person