Order Management Specialist

Order Management Specialist

Location: Sharon, PA (On-site)

Position Overview

JCL Energy is seeking a highly organized, detail-oriented, and proactive Order Management Specialist to oversee the end-to-end lifecycle of customer orders, from initial entry to final fulfillment. This role is critical in driving operational excellence, supporting cross-functional alignment, and ensuring that customers receive the highest level of service.

The ideal candidate will bring proven experience in order management or related operations, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment. While not required, project management experience is highly preferred, as it will support process improvements and help drive scalable solutions that align with JCL’s rapid growth trajectory.

Key Responsibilities

• Order Lifecycle Management: Accurately process and manage customer orders in the company’s ERP or order management system, ensuring all details are complete and accurate.
• Quality Control: Verify order specifications including pricing, inventory availability, and shipping details.
• Cross-Functional Coordination: Collaborate closely with sales, finance, warehouse, supply chain, shipping, and customer service teams to ensure seamless order fulfillment.
• Tracking & Reporting: Maintain real-time order tracking, provide status updates, and prepare regular reports on order performance, fulfillment timelines, and issue trends.
• Problem Resolution: Investigate discrepancies, delays, or order challenges with urgency and professionalism, recommending proactive solutions.
• Returns & Adjustments: Process returns, exchanges, and refunds in accordance with company policies.
• Process Improvement: Contribute to continuous improvement initiatives, identifying opportunities to streamline workflows, enhance order accuracy, and improve customer satisfaction.
• Critical Thinking: Apply structured analysis to prioritize tasks, anticipate issues, and propose operational efficiencies.
• Project Support: Where applicable, support special projects, including system upgrades, process documentation, and cross-team initiatives.

Required Skills & Qualifications

• Experience: 3+ years in order management, customer service, logistics, supply chain, or similar operational role.
• Systems Knowledge: Proficiency with ERP or order management platforms (e.g., SAP, NetSuite, Oracle).
• Inventory & Fulfillment: Understanding of inventory management and supply chain coordination.
• Analytical Skills: Strong problem-solving and critical thinking ability to address complex order challenges.
• Project Management (Preferred): Experience leading or supporting projects related to operations, workflows, or system improvements.
• Organizational Skills: Ability to manage multiple deadlines with a high degree of accuracy and attention to detail.
• Customer Focus: Strong interpersonal skills with a track record of delivering exceptional customer service.
• Technical Proficiency: Advanced skills in Microsoft Excel (pivot tables, formulas, VLOOKUP) and strong command of Microsoft Office Suite.
• Communication: Clear, professional verbal and written communication skills, including the ability to influence across departments.
• Collaboration: Demonstrated ability to work effectively with cross-functional teams in a fast-paced environment.
• Adaptability: Comfortable navigating shifting priorities while maintaining focus on key deliverables.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you have at least three years of experience in order management, customer service, logistics, supply chain, or a similar operational role?

Ability to Commute:

• Sharon, PA 16146 (Required)

Ability to Relocate:

• Sharon, PA 16146: Relocate before starting work (Required)

Work Location: In person