Order Success Specialist

We are looking for a talented individual to join us as an Order Success Specialist.

Apply Now: careers@acgile.com

Responsibilities:

• Inventory management & reconciliation
• Order to cash cycle - Fulfilment accuracy
• Monitoring order statuses, ensure timely delivery, monitor open orders and expedite where needed
• Handling delayed shipments/rescheduling shipments
• Fixing incorrect orders/resolving errors, stock discrepancies
• Prioritizing Expedited orders
• Proficiency in Excel
• Proficiency in JIRA, Trello, and Asana is a PlusStrong communication, attention to detail, problem-solving, coordination, and time management
• Ability to quickly learn and use order processing systems with other relevant softwares
• Customer-focused, proactive, and able to work both independently and collaboratively
• · Coordinate with suppliers and vendors to procure goods and services as per customer requirements.
• · Act as the primary point of contact for customer inquiries, providing timely and professional responses.
• · Troubleshoot any issues or discrepancies related to orders, working to resolve them efficiently.
• · Maintain accurate records of orders, shipments, and inventory levels for reporting and analysis purposes.
• · Continuously evaluate and improve order processing workflows and procedures to enhance efficiency and customer satisfaction.

Qualification/Skills:

· Bachelor's degree in business administration, supply chain management, or a related field preferred.

· Proven 3-4 Years of experience in order fulfillment on Amazon, Walmart, eBay, and website, preferably in a fast-paced environment.

· Strong written and verbal communication and interpersonal skills, with the ability to interact effectively with customers.

· Proficiency in order processing systems and software, with the ability to quickly learn new tools.

· Ability to work independently and collaboratively as part of a team.

· Problem-solving skills and the ability to remain calm under pressure.

· Customer-focused mindset with a commitment to delivering high-quality service.

· Knowledge of inventory management principles and practices is a plus.

Working Conditions:

Job Type: Onsite (Full-Time)

Timing: (7:00 pm to 4:00 am)

Location: Main Double Road PWD

Job Type: Full-time

Pay: Rs90,000.00 - Rs100,000.00 per month

Work Location: On the road